Vendor Management

• Drive vendor engagements and alignment to the Technology Infrastructure Functional strategy objectives with a clearly defined vendor management framework and set expectations in accordance with the approved scope of work.
• Manage and negotiate vendor contracts, monitoring that all contracts have not reached the effluxion of time and that service delivery meets the contractual obligations.

Stakeholder and Customer Management

• Secure stakeholder support and buy-in by demonstrating business benefits and value add for investments in technological solutions.
• Assist the Chief Technology Officer in resolving tactical issues impacting the business before any escalations and provide strategic direction from ideation to implementation of cutting-edge technology solution projects.
• Adopt a collaborative approach across departments to drive strategic initiatives, including aligning Technology strategy with various technology roadmaps and lifecycle usage.
• Monitor compliance with specified provisions of service level agreements to drive mutually beneficial and productive long-term working relationships.
• Participate in key information technology bodies to create networks and use those platforms for maintaining the latest understanding of ICT developments and related regulations.
• Accountable for day-to-day operations across the team, continuously improving performance, cost, and satisfaction for the end user.
• Enhance stakeholder engagement to address issues, improve relations, and provide information on project status.
• Accountable for Infrastructure incident and problem management together with the operations team to meet SLA targets, and retain high customer standards, ensuring 99.9% uptime, resolution, or a new solution redesign.

Quality Management

• Review and refine policies and procedures for managing and protecting data in compliance with regulatory acts, such as POPIA.
• Drive the testing and implementation of emerging technologies and solutions in the cloud, automation, machine learning, analytics, and artificial intelligence space.
• Establish standards of work to maintain consistency by ensuring processes and procedures are documented for a cohesive team.

Risk Management

• Identify, monitor, and manage ICT risks by implementing appropriate risk controls and procedures to minimize or mitigate system downtime and potential reputational risk for the organization.
• Implement robust system governance controls and measures throughout the project phases, upgrades, new infrastructure, and migration processes to ensure end users’ and customers’ confidence levels in the security and safety of their data and levels of high availability are maintained.
• Manage risks and system security threats such as cyberattacks and adhere to Cyber Security Act regulations relating to data and technology asset management and customer information protection by embedding a culture of safe and secure data and technology asset management within the organization.
• Manage audit outcomes and strive towards zero repeat findings.
• Collaborate with the client and external stakeholders to validate and review disaster recovery plans that will have minimal impact on the cash ecosystem in terms of service delivery.
• Implement good governance by ensuring that SLAs with clients and service providers are in place, including contracts for information technology resources, i.e., hardware, software, human resources etc.

Reporting

• Deliver regular reporting, including dashboards and plan reviews on critical business optimization initiatives and projects to Stratco, Manco, Board/ ICT Subcommittees and Project Steering Committees.
• Facilitate communication across business units, identify change management interventions and timelines for project and optimisation delivery, and present reporting to Stratco, Manco, Board/ ICT Subcommittees and Project Steering Committees.

Finance

• Develop and control the annual Technology Infrastructure budget, operating costs, and forecasting.
• Manage the capital investments expenditure (CAPEX) to yield cost optimization and control.
• Manage cost efficiencies to ensure the appropriateness of Technology spending through optimization and analysis of business benefits.
• Deliver initiatives that have approved business cases and motivations and ensure prioritization based on business priority.

Leadership and People Management

• Provide Technology leadership to the team and ensure a common understanding of the Technology Infrastructure strategy and roadmap.
• Lead a team of Subject Matter Experts (SMEs), reviewing their plans, execution programs, and initiatives identified and providing feedback.
• Manage the team's performance by setting specific goals, assessing performance, conducting period performance reviews, and ensuring the team grows through formal development programmes and coaching.
• Utilize talent management practices to identify and develop future leaders and retain current talent to ensure a pipeline of future leaders and business sustainability.
• Accountable for the planning, prioritizing, and securing resources across the Technology Infrastructure team to establish a balance between technology transformation, project delivery and ongoing maintenance and support of existing Technology infrastructure.
• Manage recruitment, performance management, training, career development programs, succession planning, resource planning, and HR processes across the team.
• Support transformation and BBB-EE initiatives for sustainable alignment with the company's scorecard.
• Draw up and conduct disciplinary hearings in accordance with labour law, statutory requirements and SBV ER policies and procedures.

Requirements

Minimum Requirements: Education

• Degree in Computer Science, Management Information Systems, or related field
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Cloud certifications AWS or AZURE or GCP (Advantageous)
• ISO27001 accreditation (Advantageous)

Minimum Requirements: Work Experience

• 10 years of experience within an Information Technology environment, of which:
  • 5 years of experience in organisation wide IT infrastructure senior management
  • 3 years of experience in network design and administration, data centre operations, database administration, and systems programming and administration.
  • 5+ years in a production 24/7 high-availability multi-site environment, including application hosting, voice and data networks, security and information protection.
  • Experience in working with the RPA enabled, cloud based or on premise, and hybrid infrastructure environment.
  • Experience working on projects with cross functional teams in an Agile environment.

Work Level

• Senior Management

Job Type

• Permanent

Salary

• Market Related

EE Position

• No

Location

• Houghton