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Join our prestigious team at Firmdale Hotels and embark on an extraordinary journey of hospitality excellence. At our renowned Number Sixteen Hotel, we're seeking a dynamic individual to fill the pivotal role of Head Waiter.
As a Head Waiter, you'll be at the forefront of our guests' experience, embodying our commitment to exceptional service and culinary passion. From seamlessly managing multiple tables to providing personalized recommendations, you'll thrive in our fast-paced environment where attention to detail is paramount.
Responsibilities:
- Engage with guests warmly, taking orders, offering expert recommendations, and ensuring timely delivery of their culinary delights.
- Demonstrate finesse in processing payments and promptly fulfilling any guest requests with efficiency and flair.
- Champion our commitment to excellence by maintaining impeccable standards of service and hospitality at all times.
- Collaborate seamlessly with our dynamic team to uphold the reputation of our bustling restaurant as a beacon of culinary excellence.
- Utilize your exceptional organizational and communication skills to orchestrate flawless dining experiences for our discerning clientele.
What you Need:
- Ability to thrive under pressure, turning challenges into opportunities to exceed expectations.
- A genuine passion for gastronomy, coupled with a keen eye for quality and presentation.
- Proven experience in high-volume, fast-paced restaurant environments, where adaptability is key.
- An unwavering dedication to delivering unparalleled customer service, leaving a lasting impression on every guest.
- Outstanding organizational skills, ensuring smooth operations even in the busiest of services.
- A collaborative spirit and excellent communication skills, essential for fostering a cohesive team environment where excellence is the standard.
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What We Offer:
- Competitive hourly rate of £16 to £18, inclusive of service charge.
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels? Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The King's Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
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You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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