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Emberwood Head Waiter
Salary: £13.75 per hour + Tronc (Approx 3-4k per annum)
Full Time: 40 hours (5 days out of 7) – Evenings and Weekends
Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. The restaurant welcomes both hotel guests discovering the city and locals who return time and again, drawn by a shared appreciation for warm hospitality and thoughtful food.
At Emberwood, we believe great hospitality is built on meaningful connections. Connections between our teams, our guests, and the trusted partners and suppliers who support us every day. These relationships shape how we work together, how we care for others, and how we create experiences that feel genuine, generous, and memorable.
Our approach is centered on pride in the everyday. From the first welcome to the final farewell, excellence is evident in the details, with care and consideration for every plate, every service, and every interaction.
Since opening, Emberwood has attracted attention from leading voices in food and hospitality. The restaurant is listed in the Michelin Guide 2025 and has been reviewed and featured by respected critics, including William Sitwell and Tom Parker Bowles. Emberwood has also welcomed visits from figures such as Marco Pierre White, reflecting the growing confidence in its offer.
Emberwood is part of Sir Richard Sutton Ltd, a family-owned hospitality business that takes a long-term view, investing in quality and care while building something that lasts. We aim to create environments where teams feel supported, trusted, and proud of the experience they create together.
Benefits
- Free and discounted hotel breaks: From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family, and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform: Your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness-focused products, experiences, and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes: Including cycle to work, tech, and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave: 26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers.
- Annual social and celebration events.
- Learning and Development: An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing: A confidential, 24/365 service offering CBT, therapy, up-to-date information, support, and advice on a broad range of subjects.
- Basic Benefits: Free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.
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Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused.
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They will be the right-hand person of the Management team during service, as well as ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after.
They should have at least 2 years of full-time experience in a comparable position and environment. It is essential they are guest focused and recognize that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
Key Responsibilities
- Guest Interaction and Repeat Business built on trust and experiences.
- Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
- Assist with training of staff in the consistent delivery of the order of service, menu knowledge, and elevating the guest experience.
- Complete individual tasks assigned by the restaurant manager or line manager.
- Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Run a section in the restaurant, lounge, or terrace with enthusiasm, energy, and personality.
- Oversee all sections across Emberwood and support the team in delivery of the product to a high standard.
- Responsibility for the correct opening or close-down of the restaurant.
- Leadership through energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.
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