Leadership of Consultancy Co-ordinators and SDRs:

• Line manage the Consultancy Co-ordinators and the SDR function, setting objectives, targets and standards of performance for both teams.
• Direct SDR outreach activity — target markets, call and email volumes, qualification criteria and handover standards — ensuring activity translates into qualified consultancy opportunities rather than volume alone.
• Ensure Consultancy Co-ordinators schedule and resource work to maximise utilisation, protect margin and maintain a fair and sustainable workload for consultants and associates.
• Run regular one-to-ones, performance reviews and coaching, addressing underperformance promptly and developing capability against the relevant career pathway framework.
• Build a joined-up handover between SDR qualification, Risk-Ready Review delivery and consultancy scheduling so that no opportunity is lost between stages.

Operational management:

• Oversee day-to-day operational delivery of Phoenix Consult, ensuring work is planned, resourced and delivered efficiently, safely and to agreed quality standards.
• Manage consultant and associate capacity, matching skills and geography to client requirements to achieve the utilisation target.
• Develop, document and maintain operational processes, SOPs, templates and playbooks that make delivery repeatable, scalable and consistent in quality.
• Own and optimise the core operational and commercial systems — CRM, booking tools, trackers and dashboards — ensuring data is accurate, complete and usable for reporting.
• Manage the associate pool: recruitment, vetting, onboarding, quality assurance and commercial terms, ensuring capacity can flex with demand.
• Resolve operational issues and client escalations promptly, and ensure a consistent client experience from first contact through to aftercare.

KPI reporting and commercial support to the Commercial Director:

• Act as the primary source of consultancy performance data for the Commercial Director, producing accurate, timely and board-ready reporting on an agreed weekly, monthly and quarterly cycle.
• Report on the full commercial funnel — SDR activity, lead source and partner attribution, Risk-Ready Review volume and conversion, average order value, subscription growth and pipeline value — alongside operational measures such as utilisation, turnaround time, margin and client satisfaction.
• Build and maintain reporting tools and dashboards that give the Commercial Director real-time visibility of performance without manual reconstruction of data.
• Provide analysis rather than data alone: explain variance against target, identify the commercial cause, and recommend corrective action.
• Support the Commercial Director with forecasting, budget input, business case preparation and the commercial elements of consultancy planning.
• Flag commercial risk early — pipeline shortfall, utilisation dips, partner underperformance, margin erosion — with a proposed response rather than an escalation alone.

What’s the Best Thing About This Role?

This is a rare opportunity to play a pivotal role in the growth of Phoenix Consult. You'll have the autonomy to build strategic partnerships, generate new business opportunities, lead a high-performing team, and directly influence commercial results. From shaping how the business grows to creating operational excellence behind the scenes, you'll have a genuine impact on the future success of the consultancy and the freedom to make your mark.

What’s the Most Challenging Thing About This Role?

This role sits at the heart of Phoenix Consult's growth ambitions. The challenge is to successfully balance business development with operational excellence, building a consistent flow of high-quality opportunities through referral partnerships while ensuring consultancy projects are delivered efficiently, profitably, and to an exceptional standard. You'll need to juggle multiple priorities, lead teams across different stages of the client journey, and use commercial insight to make decisions that drive sustainable growth.

Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role, you must have:

• Generated commercial pipeline through referral, partner or channel relationships, and can evidence revenue attributable to those relationships.
• Coordinated day-to-day scheduling, resource allocation and workflow management in a service-based or consultancy environment, delivering to time and to defined quality standards.
• Line managed a team, setting targets, managing performance and developing individuals.
• Sound working knowledge of health and safety legislative and regulatory requirements, sufficient to hold credible commercial conversations with clients and partners.
• Able to build, interpret and present commercial KPI reporting to a senior audience, including analysis of variance and recommended action.
• Confident and competent user of CRM and reporting tools, with a disciplined approach to data quality.
• Commercially numerate — comfortable with margin, utilisation, conversion rates, average order value and pipeline coverage.

To be successful in this role, it would be great if you have:

• Supported the setup or scaling of a new service line or function, taking it from launch into business-as-usual operation.
• Managed an SDR or outbound sales function, including activity targets and qualification frameworks.
• Experience of formal partner or channel programmes, including commercial terms, referral fees and partner performance management.
• NEBOSH General Certificate or equivalent H&S qualification; Tech IOSH or above.
• Experience of client feedback, NPS or similar measures used to drive service improvement.
• Experience of subscription or recurring-revenue service models.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this