Maximus
Health and Wellbeing Coach
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Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Overview
The Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
- Healthy Eating and Nutrition
- Smoking Cessation
- Physical Activity
- Weight Management
- Alcohol consumption
- NHS Health Checks (outreach)
- Delivery of a Wellbeing Service
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
Key Responsibilities
- Facilitate people in establishing and attaining health-promoting goals
- Set by the person to change lifestyle-related behaviours
- Reduce health risks
- Improve self-management of chronic conditions
- Improve quality of life
Key Duties
- Provide triage and assessment
- Set agendas
- Offer lifestyle behaviour change support
- Provide problem solving
- Use motivational interviewing
- Set goals
- Provide signposting
Service Delivery
- Deliver multi-channel, personalised health coaching support
- Use face-to-face, telephonic, and digital health coaching
- Utilize multi-mix communications methods including in-app messaging, text, and email
- Share helpful and supportive resources
- Advocate the use of behaviour tracking tools
- Appraise individuals and population caseloads daily
- Use a strength-based approach
Outreach Community Engagement
- Participate in screening services (e.g., NHS Health Checks)
- Engage in community and stakeholder events
- Attend external meetings and networks
- Participate in roadshows and pop-ups
Performance and Compliance
- Work in line with business and contract performance requirements
- Implement Standard Operating Procedures (SOP)
- Fulfill policies and quality management framework expectations
- Participate in regular audits and performance observations
- Commit to continuous professional development
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Reporting and Data Collection
- Ensure accurate reporting and data collection
- Manage caseloads efficiently, effectively, and at scale
- Support in population behaviour change as required
- Complement and enhance the behaviour change journey
- Offer comprehensive and coordinated supportive services
- Ensure data audits accurately capture activity, productivity, utilisation, and outcomes
Essential Qualifications & Experience
- Relevant health coaching qualification or an accredited health coaching skills programme
- A minimum of six months of direct health coaching delivery
- Experience in delivering behaviour change interventions for specific lifestyle related issues
- Evidence of supporting vulnerable individuals through a change process
- Experience of caseload management
- Experience of inputting and processing data
- Evidence of continuous professional development
- Experience of working in a health, community, or social care environment
Desirable Qualifications & Experience
- Experience of managing and supervising individuals and teams
- Educated to degree level in a relevant subject
- Experience of supporting people remotely / telephonically / digitally
- Evidence of working with individuals with long term health conditions
Individual Competencies
Essential
- Strong understanding of the social determinants of health
- Strong understanding of population-based approaches including segmentation and risk stratification
- Strong understanding of behaviour change principles and methodology
- Excellent oral and written communication skills
- Demonstrable core skills and competencies as set out in best practice standards
- Good understanding of principles of confidentiality and safeguarding
- Strong written and verbal communication skills
- Strong track record of interpersonal relationships
- Effective caseload management
- Confident in the use of evolving digital technologies
- Ability to manage time independently and effectively
- Effective safe and sensitive data management
- Excellent Microsoft Office skills
- Commitment to personal development / training
- Commitment to flexible working (including evenings and weekends)
- Commitment to supporting overall team/contract performance
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Desirable
- Experience of delivery health screening services
- Effective delivery of programmes in line with contractual requirements and SLAs
Key Business Priorities
Internal
- Co-workers, managers, and wider team
- Health Division colleagues
- Maximus central division
- Maximus companies and associates
- Colleague forums
External
- Local Authority
- Integrated Care Partnerships / Boards
- Community and Voluntary sector
- Population being served / supported
- Sub-contractors and key partners
- Community stakeholders
- Co-location cooperatives
- Venue providers
- Healthcare settings including GP Practices / Primary Care Networks
EEO Statement
MAXIMUS is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application, you will find a question asking if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Salary
- Minimum Salary: £25,311.00
- Maximum Salary: £28,700.00
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