Health and Wellbeing Support Worker

The service operates seven days a week, 365 days a year between the hours of 07:30 and 20:00. The post holder will be expected to work a shift pattern that includes 12 hour shifts and weekend working.

To be eligible for this role please see the person specification for more details. You should provide evidence of equivalent experience and evidence work-based competency demonstrating theoretical knowledge and the ability to undertake clinical care duties relevant for the role which is gained through experience and work-based training/short courses.

This role is currently under review within the Health Board and will result in the issuing of a revised band 3 job description. If appointed, your manager will ensure you are kept informed and support you through any changes, including discussing relevant training requirements.

Main duties of the job

Our CRT is a collaborative effort between the Aneurin Bevan Health Board and Blaenau Gwent Social Services, dedicated to providing individuals with the right intervention at the right time, from the right professional(s). As an Health and Wellbeing Support Worker, you will have the chance to make a real difference in the lives of adults in need of support to remain in their own homes. You will be an integral part of the wider multidisciplinary service comprising of Occupational therapists, Physiotherapists, Rapid Response Team, Falls Team, Community Ward's, Reablement and Home Care.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications And/or Knowledge

Essential criteria

• QCF/NVQ/GNVQ Level 3 or equivalent in Health and/or social care

Desirable criteria

• Agored Level 3 Diploma units

Experience

Essential criteria

• Experience working as part of a team, or ability to do this
• Experience or working formally or in a voluntary capacity with older people or people with disabilities

Desirable criteria

• Experience of working with people in a care delivery capacity
• Previous or recent experience working as a health care assistant, home carer or support worker/therapy assistant
• Experience of office administration and/or evidence of having administrative skills
• Experience of providing rehabilitation support
• Previous experience of working in the community
• Previous experience of working in intermediate care services

Aptitude and Abilities

Essential criteria

• Ability to listen to people and take account of their expressed needs and establish rapport
• Ability to treat people with dignity, respecting their wishes and privacy
• Ability to support people in making informed choices and ensure that they are involved in all stages of decisions regarding their care
• Ability to promote independence with a specific interest in the rehabilitation of adults to achieve independence
• Ability to work without direct supervision, to use initiative appropriately, and to seek guidance and support appropriately.
• Ability to reflect on practice, willingness to learn and problem solve.
• Self-motivated, and ability to motivate people
• Ability to organise self, and to prioritise workload.
• Ability to maintain satisfactory records and documentation relevant to role
• Good communication skills, written and verbal.
• Ability to work co-operatively and effectively as part of multi-professional team
• Basic IT skills, or willingness to develop these.

Desirable criteria

• Ability to speak Welsh

Values

Essential criteria

• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment.

Other

Essential criteria

• The physical ability to perform and cope with all aspects of manual handling as demanded by the job role.
• The ability to adapt to changes in work routine.
• The ability to move between sites within ABUHB or patients’ residences as required by the job role.