Leicestershire Partnership NHS Trust
Health Care Assistant - Mental Health Urgent Care Hub
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Job Overview
Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!
Are you passionate about supporting people in crisis?
Do you thrive in a fast-paced, team-focused environment?
Are you ready to build a meaningful career in mental health?
If so, we would love to hear from you!
We are recruiting Health Care Assistants to join our Urgent Care Emergency Access Pathway services, providing vital support to individuals experiencing mental health crises across Leicester, Leicestershire, and Rutland.
About The Service
You will be part of a dynamic, nursing-led team working across three specialist services:
Mental Health Urgent Care Hub (MHUCH)
The MHUCH hub is a unit set up during COVID to divert patients from accident and emergency to triage and assess patients with LLR who are experiencing mental health crisis. It is staffed 24 hours a day, 7 days a week with band 6 MHPs and band 3 health care support workers.
Mental Health Response Vehicle (MHRV)
The MHRV is a new service set up in early 2024, it a mental health ambulance grey in colour with the NHS logo inscribed on the side. It provides on the scene triage and assessment for patients in mental health crisis within LLR. It is also staffed by band 6 MHPs and band 3 health care support workers, operating between 12:00pm and 00:30am 7 days a week.
Place of Safety Unit (PSAU)
The Place of safety assessment unit is an access unit for patients who are detained under section 136 and 135 under the Mental Health Act 1983. The service offers holding space in a dignified manner for all aged patients within LLR while they wait for an assessment under the mental health act. It is staffed by RMNs and band 3 health care support worker operating 24 hours day 7 days a week.
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This is a 24/7 service, meaning no two days are the same, offering a truly rewarding and varied role where you can make a real difference.
Shift Patterns & Work-Life Balance
We offer a range of shift patterns to support service delivery and provide flexibility and can offer both Full and Part time opportunities.
MHUCH & PSAU
(you will work 3 long days or 3 nights per week and this is on a rota basis)
- Long Days: 08:00 20:30
- Nights: 20:00 08:30
MHRV
- Twilight Shift: 12:00 00:30
What We’re Looking For
We’re seeking individuals who embody our Trust Values and are:
- Compassionate and patient-focused
- Resilient and calm under pressure
- Strong team players with excellent communication skills
- Motivated to support people during vulnerable moments
Why Join Us?
We are committed to supporting our colleagues as much as our patients. When you join us, you can expect:
- A comprehensive induction programme to set you up for success
- Regular clinical supervision and ongoing support
- A structured learning and development pathway
- Opportunities to progress your career within mental health services
- NHS Pension Scheme
- 27 days annual leave (rising with service) + bank holidays
- Free onsite parking
- Access to staff discounts, wellbeing initiatives, and recognition schemes
- A strong focus on staff health and wellbeing
- Inclusive staff networks and support groups
For an informal chat, please contact Kadijatou King, Team Lead on 0116 225 6847
Job Description Summary (Main Duties And Responsibilities)
- Opening referrals and receiving referrals from our partner agencies
- Measuring of patients physical observations.
- Interacting with patients during level 3 supportive observations at the PSAU.
- Offering patients snacks and drinks while waiting for assessment.
- Undertaking level 1 observations when patient is staying overnight at the MHUCH.
- Attending patients address with a practitioner to complete assessments on MHRV.
- Documenting all interactions on Electronic Patient Records.
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We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
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