Maximus
Health Confidence Coach
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Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
In anticipation of Contract Award, we have possible opportunities to recruit Health Confidence Coach within the Enfield, Waltham Forest, Newham, Barking, Redbridge, Havering, Greenwich & Bromley areas to start at the beginning of October 2026. If you are interested, please apply enclosing a CV.
The Health Confidence Coach delivers personalised, non-clinical coaching and group education to help Confident Futures participants build self-efficacy, confidence, routine, participation and progression towards work.
The role supports participants to use the Work Star and Health Confidence Passport to identify barriers, strengths, goals and support needs, then delivers tailored support through the Six Well Modules: Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well. The role is health-informed but not healthcare: coaches do not assess, diagnose, treat, provide therapy, prescribe activity or hold clinical risk.
Participant engagement and relationship building
- Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
- Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
- Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
CF Needs Assessment, Passport and support planning
- Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
- Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure.
- Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
Delivery of Six Well Modules
- Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
- Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
- Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
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Pathway matching and progression
- Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
- Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
- Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
Safeguarding, boundaries and escalation
- Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
- Maintain accurate, objective and defensible records of concerns, actions and outcomes.
- Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
Quality, evidence and continuous improvement
- Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
- Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
- Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
- Operations Manager
- Work & Health Coaches
- Health System Navigator
- Clinical Assurance Lead
Key External Stakeholders & Relationships
- Participants
- NHS Services
- Social prescribers
- Health providers
- Local authorities
- Community and VCSE providers
Qualifications & Experience
Essential
- Experience supporting people with complex barriers to employment, health, confidence or participation.
- Experience delivering one-to-one coaching, group sessions or employability support.
- Knowledge of long-term conditions, mental wellbeing barriers, neurodiversity and disability from a functional participation perspective.
- Understanding of health inequalities, social determinants of health and barriers to work.
- Experience using action plans, support plans or participant-owned tools to evidence progress.
Desirable
- Level 3 Diploma in Employability Services Sector or willingness to work towards.
- Health and Wellbeing Coach, coaching or behaviour-change qualification.
- Mental Health First Aid or equivalent awareness training.
- Experience in Restart, IPES, IPS, supported employment, social prescribing or community health programmes.
- Membership of the Institute of Employability Professionals or equivalent professional interest.
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Maximus Competencies
- Embraces Respect.
- Partners Effectively.
- Creates Innovative Solutions.
- Focuses on the Customer.
- Demonstrates Compassion.
- Takes Responsibility & Acts with Integrity.
Individual competencies
- Excellent communication, active listening and relationship-building skills.
- Ability to motivate, encourage and empower participants while maintaining professional boundaries.
- Strong action-planning, problem-solving and progress-review skills.
- Confidence adapting delivery for different communication, learning and accessibility needs.
- Accurate recording, data quality and attention to contractual requirements.
- Positive, flexible and collaborative approach to team working.
Travel Requirement: Ability to travel within Enfield, Waltham Forest, Newham, Barking, Redbridge, Havering, Greenwich & Bromley areas
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£ 29,000.00
Maximum Salary
£ 38,063.00
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