Partnership Working

• Build and maintain effective working relationships with local health, housing, recovery, advice, mental health, domestic abuse, women’s services, and community partners.
• Act as a key link between WSUP guests and external services, helping partners deliver support in a trusted community setting.
• Support partner clinics, drop-ins, and outreach sessions hosted at WSUP.
• Coordinate warm referrals into specialist services and follow up with guests and partners where appropriate.
• Attend relevant meetings, case discussions, and multi-agency forums where appropriate.
• Represent WSUP professionally and promote the organisation’s relational, dignity-led, and trauma-informed approach.
• Identify gaps in provision and work with WSUP leadership to develop new partnerships that respond to guest needs, including the needs of women accessing WSUP’s women-only provision.

Peer Support and Co-production

• Work alongside volunteers with lived experience to provide safe, relational, and purposeful support.
• Help ensure peer volunteers understand safeguarding, boundaries, confidentiality, lone-working, and referral procedures.
• Contribute to volunteer briefings, debriefs, and reflective practice where relevant.
• Support quarterly co-production sessions with women using WSUP’s provision, enabling them to shape activities, share feedback, and identify gaps in support.
• Ensure feedback from guests and women using the service informs programme development, partnership working, and service improvement.
• Promote lived experience as a valued part of WSUP’s approach while ensuring appropriate support, supervision, and boundaries are in place.

Monitoring, Evaluation, and Reporting

• Record triage, referrals, casework activity, attendance, outcomes, and follow-up actions accurately.
• Monitor attendance, health and welfare triage, referrals, partner services accessed, peer-support activity, safeguarding concerns, guest feedback, and outcomes.
• Collect feedback from guests, including women using Women’s Wednesday, to inform service development.
• Contribute to internal reporting, case studies, impact evidence, and partnership updates.
• Use data and lived experience feedback to identify trends, unmet needs, and service improvement opportunities.
• Support WSUP’s Community Pulse approach by ensuring guest voice and co-production are embedded in health and women’s service development.

Person Specification

Essential Experience

• Experience of working with people facing homelessness, rough sleeping, poverty, mental health challenges, addiction, trauma, domestic abuse, migration issues, social exclusion, or multiple disadvantage.
• Experience of providing one-to-one support, triage, casework, advocacy, signposting, or referral support.
• Experience of working with health, housing, mental health, substance misuse, domestic abuse, welfare, or community support services.
• Experience of managing risk, safeguarding concerns, and sensitive personal information.
• Experience of working in a person-centred, strengths-based, and non-judgemental way.
• Experience of supporting or developing services for women, particularly women affected by trauma, homelessness, domestic abuse, poor mental health, or complex needs.
• Experience of working with volunteers, peer supporters, or people with lived experience is desirable but not essential.

Essential Knowledge and Skills

• Good understanding of health inequalities and the barriers faced by people experiencing homelessness or multiple disadvantage.
• Ability to build trust with people who may have had poor experiences of statutory or mainstream services.
• Strong communication, listening, and interpersonal skills.
• Ability to work calmly and confidently with people in distress or crisis.
• Good understanding of safeguarding adults, confidentiality, professional boundaries, and GDPR.
• Ability to coordinate referrals and liaise effectively with external agencies.
• Good organizational skills, including the ability to manage competing priorities and maintain accurate records.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
• Understanding of trauma-informed practice and psychologically informed environments, or willingness to undertake training.
• Understanding of the importance of women-only spaces, safety, choice, and trust when working with women affected by trauma or multiple disadvantage.

Desirable Experience, Knowledge, and Qualifications

• Experience of working in a women-only or gender-responsive service.
• Experience of co-production, peer support, or lived experience-led service design.
• Experience of using case management systems.
• Knowledge of services and referral pathways in Greenwich and South East London.
• Lived experience relevant to WSUP’s work.