Kaelo
Health Membership Administrator
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Company Description
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
KEY OUTCOMES (not limited to)
Onboarding and Maintenance of Members, Clients and Brokers:
- Create member, client or broker profiles
- Create policy within membership profile
- Maintain member details
- Maintain dependent details
Manage Offboarding of Clients:
- Manage suspension of member
- Manage resignation or termination on member
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Manage Communication and Relationships:
- Liaise with Client Relationship Managers regarding progress and updates
- Ensure process is complete by Billing Cycle cut off times
- Respond to queries regarding the membership process with both internal and external stakeholder
Continuous Improvement:
- Identify issues, perform root cause analysis and contribute towards process and system enhancements
Qualifications
SPECIAL REQUIREMENTS
- Telephonic etiquette and Professionalism
- Customer urgency
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- 1-2 Years in Membership administration.
- Customer service environment experience.
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
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REQUIRED
- Matric
- Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
- Certificate in Business management/Office management or Office administration
PREFERRED
- FAIS Complaint: RE5 would be advantageous
TECHNICAL SKILLS OR KNOWLEDGE
- Proficient in Excel
Additional Information
Personal Attributes
- Accountability
- Action orientated
- Collaborative
- Communication
- Business writing skills
- Manage complexity
- Problem solving skills
- Decision thinking
- Encourages engagement
- Resilient and adaptive
- Resourceful
- Demonstrates self-awareness
- Purpose driven
- Significance and values orientated
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