North Bristol NHS Trust
Health Promotion Administrative Assistant
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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
Avon Breast Screening is the largest breast screening programme in the Southwest, inviting over 60,000 women every year for breast screening. It is one of the National Health Service Breast Screening Programmes (NHSBSP) aiming to save lives through early detection of breast cancer. The role of the Breast Screening Health Promotion Administrative Assistant is to support the clinical teams in managing all administrative tasks across outpatient activity within the Breast Screening Service, and help improve uptake for breast screening, supporting the health promotion team.
The role is mainly based at the Breast Care Centre, Southmead Hospital however the post holder is also expected to work on reception at Avon Breast Screening, Central Health Clinic, Tower Hill on a regular basis in rotation with the team.
Main duties of the job
To support the breast screening health promotion team by improving screening uptake, engaging with communities, and assisting with administrative tasks. The role involves planning and delivering health promotion activities, liaising with healthcare providers and community organisations, and providing administrative support to ensure efficient clinic operations and accurate patient records.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
- Carry out health promotion activities and plan events in current screening areas.
- Work closely with the breast screening nurse.
- Contribute at network meetings and team events.
- Support health fairs, and other community engagement events to deliver health promotion and brief interventions
- Contribute to research and development as directed by breast screening nurse or Programme Manager
- Carry out patient DNA telephone clinics to gain understanding and provide support for non-attenders, auditing each call.
- Provide information and routine health promotion advice.
- Liaise with GP practices and Primary care to plan and discuss Health promoting ideas and concerns.
- Liaise with businesses to help reach target populations and communities.
- Actively seek out ‘Hard to Reach’ populations and help them to engage in health lifestyle initiatives
- Keep up to date with the breast screening schedule in Avon Breast Screening area.
- Contribute at network meetings and team events.
- Monitor and evaluate outcomes via processes, procedures, and systems.
- Develop fact sheets and resources to use on social media and breast screening web page
- Schedule new or follow-up outpatient appointments, organise investigative and diagnostic appointments in line with NHSBSP standards and performance targets.
- To ensure that routine results letters are despatched to clients in a timely manner. To escalate any delays in the pathway to the Screening Officer Manager.
- To deal with complex and sensitive enquiries from all service users in a helpful, courteous and diplomatic manner.
- Receive calls from health care professionals, Trust employees and other breast screening offices regarding the screening programme, offering help and advice in accordance with agreed NHSBSP policies and guidelines.
- To manage reception area, welcome and assist patients, relatives/friends and other visitors on arrival in the unit and inform appropriate staff.
- To communicate effectively and promptly to all enquiries in a discreet manner, with empathy and sensitivity.
- Provide administrative support to consultant/clinical teams.
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes
- Printing, checking and sending all routine result letters, non-attender letters and ad-hoc appointment letters, ensuring they are dispatched within the time specified in the NHSBSP guidelines.
- Maintain a working knowledge of in-house computer systems to access relevant information as required in order to always provide an efficient service.
- Maintain a working knowledge of other colleague’s principal duties to cover duties during times of staff holiday and sickness, for example ceasing clients from the breast screening programme; Managing screening appointments for clients on the family history programme; Making assessment appointments; Running and sending reports to individual GP practices.
- Be involved in the administration side of research trials the screening programme is taking part in, for example giving clients a brief overview of the trial, sending trial information in the post.
- To assist with the training of new colleagues, as required
- To have active input in the review of work instructions/protocols for the department.
- To follow established policies and protocols.
- To draft new policies and protocols for own work area, as required.
- Participate in the national Quality Assurance procedures including a three yearly QA review. Within this review complete a monthly audit of departmental procedures by designated auditors and provide a feedback report to the co-ordinator.
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Person specification
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Essential criteria
- GCSE level, including A-C grades in English & Maths, or the equivalent
- Experience of dealing with the public, on the telephone, via email and in person
- Experience of team working in a busy office environment
- Clerical/admin experience
- Ability to work as part of a large multidisciplinary team and also work independently and use own initiative when required
Desirable criteria
- Experience of working in the NHS
- Previous experience of working in an admin role in a screening programme.
- Experience of working with the public in a healthcare orientated environment
- Experience working within health promotion
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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