Aneurin Bevan University Health Board
Health Records Clerk
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We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
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Job Overview
WORKING HOURS ARE WEDNESDAY - SUNDAY 9am-5pm - NO FLEXIBILITY
An Exciting Opportunity Has Arisen Within The Digitised Health Records Services To Be Part Of The Team Based At Online House, Cleppa Park In Newport. This Is a Busy But Supportive Team, And We Are Looking For Individuals Who Have
- Excellent Communication skills
- Excellent Organisational skills
- Excellent attention to detail
- Flexibility in working practices
- The ability to work as a team
- The ability to work under pressure and to deadline
Our goal is to ensure the availability of the Health Record to support the journey towards the digitisation of patient records. Digitised Health records play a vital part in patient care, and you will be part of a team who ensure the availability of the patient record, supporting Health care professionals caring for the patient.
We can offer varied working schedules to suit your lifestyle and can offer many training and development opportunities to progress your career within this service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Main duties of the job
- Full UK driving licence required, as this role will require you to travel between sites on a daily basis using a health board vehicle.
- Locate, retrieve, and track patient records
- Prepping patient records in line with Standard Operating procedures
- Quality checking paper records
- Dealing with enquiries
- Maintain professional communication with all disciplines of staff
- Deal with internal/external requests for information in accordance with data protection
- Scanning the patient record using the latest technology
- Quality checking the scanned patient record
- Storing the paper record in line with retention procedures
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
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Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Qualifications & Knowledge
Essential criteria
- NVQ2 in administration OR basic general education, literate and numerate
- A willingness to undertake mandatory training and future training as required by the post
- Knowledge of IT systems
- Understanding of team working ethos
Experience
Essential criteria
- Previous clerical experience or similar
Desirable criteria
- Customer service experience
Skills and Attributes
Essential criteria
- Good communication skills
- Ability to use initiative & meet deadlines
- Polite & professional telephone manner
- Ability to work well under pressure
- Ability to develop good & effective employee relationships
- Ability to follow instructions
- Ability to work flexible either as part of a team or using ones initiative to meet the needs of the service
- Flexible to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work
- Willingness to work under direction but also self-starter
Other
Desirable criteria
- Welsh speaker (Level 1) or willingness to work towards
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