General Responsibilities

• Maintain confidentiality and professionalism at all times.
• Promote company values and contribute positively to the team.
• Build effective working relationships with colleagues and stakeholders.
• Maintain high standards of accuracy and attention to detail.
• Keep up to date with relevant legislation, company procedures and best practice.
• Undertake any other reasonable duties appropriate to the role as requested by the HSEQ Manager or HR Manager.

Where you'll work

HELEN HOUSE CHEQUERS ROAD THARSTON NORWICH NR15 2WZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: WEST SUFFOLK COLLEGE
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Training schedule

The learner will be studying the Level 3 Business Administrator Apprenticeship Standard qualification. No attendance at college, all training will be delivered within the workplace or online.

Requirements

Essential qualifications:

• GCSE in: English (grade 4/C) Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Logical

About this employer

TMO specialise in market leading traffic management & event solutions across East Anglia, London and the South East of England.
http://www.tmohighways.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role provides an excellent foundation for building a long-term career in administration, Health & Safety, Human Resources, compliance, or business support. The successful candidate will gain practical experience across multiple business functions, develop a broad range of transferable skills, and work closely with experienced professionals within both the HSEQ and HR teams.

As knowledge, skills, and experience develop, there may be opportunities to progress into specialist or more senior positions, including:

• HSEQ Administrator or Compliance Administrator
• HR Administrator or HR Coordinator
• Training and Development Coordinator
• Health & Safety Advisor
• HR Advisor
• Compliance or Systems Coordinator

TMO Highways is committed to supporting employee development and encourages continuous learning through on-the-job training, mentoring, and relevant professional qualifications where appropriate. This role is particularly suited to individuals looking to establish a successful career within Health & Safety, Human Resources, compliance, or wider business administration functions.

Ask a question

The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
West Suffolk College
apprenticeships@easterneducationgroup.ac.uk
The reference code for this apprenticeship is VAC2000