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Job Description: Health Services Manager
Location: Crossrail, E14 5AR
Employment Type: Permanent
Hours: 40 hours per week
Salary: Competitive + excellent benefits
We make health happen
Working in our support functions, you’ll play a key part in helping our colleagues deliver exceptional standards in patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To support the Centre Manager to deliver a range of Bupa Clinics UK services efficiently and in accordance with policy and procedure, whilst providing an outstanding experience for our customers (adults and children). To drive and improve the performance of all service lines (working with appropriate stakeholders where necessary).
How you’ll help us make health happen:
- Proactively dealing with and supporting the Centre Manager with issues which arise in the centre, be that to do with the environment or the customer experience.
- Acting as a customer champion and working with the Centre Manager using customer satisfaction measures such as Net Promoter Score, complaints, incidents and immediate customer feedback to drive continuous improvement to service delivery and complete root cause analysis to enable proactive remedial actions.
- Ensuring compliance by your team with all policies, procedures and protocols issued by Bupa Health Clinics.
- Ensuring that clinical governance processes are in place as required by Bupa Clinical Governance policy.
- Understanding the centre finances so you can support the Centre Manager to respond quickly to changes within the external environment which impact on the centre’s profitability.
- Engaging and motivating your team through one to ones, daily briefings and visual board meetings.
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Key Skills / Qualifications needed for this role:
- Educated to degree level or equivalent.
- Experienced people manager including evidence of ability to engage and motivate people.
- Excellent interpersonal skills and ability to communicate with employees, internal colleagues and external customers.
- IT skills including proficiency with Microsoft Office systems.
- Previous experience in a customer service environment and understanding of drivers of customer service excellence.
- Organisation and time management skills.
- Good presentation skills.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual Health Services Bonus Scheme
- Support with travel costs via a season ticket loan or cycle2work
- Various other benefits and online discounts
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Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa, we strive to ensure all of our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Full time
Job Area: Clinical Services
Locations: Clinic & Dental - Crossrail Pl
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