Princess Alexandra Hospital NHS Trust
Health Support worker - Paediatric Out-Patients

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Job Overview
The post is advertised as a band 3 role subject to the following:
- Successfully completing the care certification within the six month probationary period of employment, during which you will be paid Band 2
- Or providing a copy of your completed care certificate which has been reviewed during the recruitment process and determined as meeting the accepted standard
Upon successful completion (or accepted evidence) of the Care Certification and completion of the probationary period of employment, you will be promoted to NHS AFC Band 3.
Failure to complete the Care Certification within this timeframe may result in termination of employment.
Responsibilities
- In consultation with the nursing staff, respond to patient needs and liaise with other members of the multidisciplinary team as appropriate
- Promote, monitor and maintain a healthy, safe and secure environment for patients, families and staff.
- To assist the nurses to meet the needs of all patients
- Be aware of your own responsibilities with regard to emergency situations that may occur.
- To answer the telephone and refer enquiries to the appropriate nurse.
- Escort patients and families who do not require a qualified nurse escort to other departments.
- To be responsible for the cleaning, maintenance and storage of all equipment at ward level.
- Help maintain the cleanliness of the environment.
- Ensure all public areas of the department are tidy.
- Participate in training and development opportunities in order to enhance professional development.
- To constantly maintain and develop own knowledge and expertise.
- To act as an advocate for the child and family, representing the best interest of the child, young person in partnership with parents/carers.
- To participate in staff appraisal, staff development and in-service training activities.
- Identifies own learning needs and receives appropriate supervision in line with trust policy.
- Able to access, with appropriate training, the trusts software packages required for the trust.
- Take account of own behaviours and its effect on others.
- Identifies and will act if other’s behaviours undermine equality and diversity.
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About Us


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The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave, a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
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