Unit Coordinator Position Summary

The Coordinator participates in patient centered care across the continuum and performs clerical functions that support unit operations and assumes the reception role for the unit. The Health Unit Coordinator’s (HUC) purpose is to contribute to the effective communication of care needs for patients and families. This position contributes to the goals of the department by providing an opportunity for the Health Unit Coordinator to collaborate with all members of the care team and be accountable for the delivery of patient care at a demonstrated level of safe practice and as defined by JHACH policy.

Unit Coordinator Key Accountabilities

• Assists patients by responding to requests from patients, visitors and other team members; obtaining needed services from team members and other hospital personnel to meet patient care needs; supports and participates in service excellence initiatives.
• Creates a welcoming environment by greeting patients, families and visitors, in person or on the telephone, answering inquiries, relaying calls to patients, giving directions, and referring inquiries to nursing or other staff as appropriate.
• Maintains patient confidence and protects hospital operations by keeping information confidential.
• Maintains unit supply inventory by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies; tracks unit equipment.
• Greets patients, families, visitors, and members of the health care team in a friendly courteous manner.
• Demonstrate ability to define medical terminology.
• Enters nursing procedure charges and updates administrative data screens as needed.
• Demonstrates knowledge of the admission, transfer, and discharge process of patients.
• Identifies and implements new practices and processes which positively impact the workflow of the unit.
• Performs other patient care related activities as determined by the RN Clinical Nurse or the RN Clinical Team Leader/Supervisor.