International SOS
Healthcare Administrator
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International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
GERMAN AND ENGLISH BILINGUAL ADMIN WORKERS - YOUR NEXT GLOBAL ROLE IS HERE!
Location: Chiswick Park
Step into a vital role at International SOS, where you will provide administrative support to patients and healthcare providers. As a key member of the TRICARE team, you will manage clinical relationships within the German region, offering essential education and resolving claims or billing issues. Your role is pivotal in ensuring that patients receive the highest standard of service and support.
Key responsibilities
- Provider Support and Education: Serve as the primary point of contact and educator for German Providers, delivering efficient claims and customer service.
- Enquiries and Complaints Management: Respond to inquiries and complaints from providers- ensure they are equipped with all of the relevant information.
- Claims Processing Assistance: Guide users on the claims submission process, ensuring timely and accurate payment processing.
- Relationship Building: Establish and maintain strong relationships with internal and external customers and suppliers, ensuring seamless service delivery.
- Fraud Detection: Collaborate with the Medical Department to identify and report any suspected fraudulent activities.
- Continuous Improvement: Participate in staff meetings and educational offerings, staying informed about issues that may impact service delivery.
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About you
- Bilingual: English and German
- Customer Service Experience: A background in a customer service environment, with a focus on providing exceptional service.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in claims processing and record-keeping.
- Analytical Skills: Proficiency in analyzing numerical and verbal data, making rational judgments, and producing workable solutions.
- Results Orientation: Focus on delivering results and meeting customer expectations with high standards for quality and productivity.
- Work Experience: Experience in a customer service or transactional environment, particularly in a customer-centric role.
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Benefits
- 1 Month discretionary bonus
- Comprehensive Benefits Package: Private Pension, Private Medical insurance, Life Assurance and more
- Warm, supportive and open company culture
- Structured career development track, with opportunities for progression and advancement
- An opportunity to thrive in a global environment
- Hybrid working
- Birthday holiday and option to purchase additional Leave
We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
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