Personal & Comfort Care

• Support patients with mobility, seating, or personal comfort needs during their visit.
• Treat every patient with dignity, privacy, and respect for their individual preferences.
• Respond calmly to patients who are anxious or unwell, escalating to a clinician where needed.

Clinical Room & Equipment Standards

• Keep consultation and treatment rooms stocked, clean, and ready between patients.
• Check and maintain clinical equipment, escalating faults or servicing needs promptly.
• Follow infection control and hygiene procedures at all times.

Cross Team Coordination

• Work closely with reception to keep the daily schedule running on time.
• Communicate patient needs and delays clearly to clinicians and the clinic manager.
• Support administrative tasks such as updating patient records accurately and on time.

Compliance & Patient Safety

• Follow CQC standards and clinic safeguarding, consent, and confidentiality procedures.
• Handle patient data in line with UK GDPR and clinic information governance policy.
• Report incidents or near misses through the clinic's established reporting process.

Key Deliverables

• A smooth, on time patient flow through the clinic day.
• Accurately recorded patient observations and samples, correctly labelled and logged.
• Clinical rooms consistently stocked and ready ahead of each appointment.
• Early input into the London site's patient flow and room turnaround checklists.
• Timely escalation of equipment, supply, or safety issues.
• Up to date, accurate patient records in the clinic system.

Requirements

Essential

• Right to work in the UK, available to start immediately.
• Previous experience in a healthcare, clinical, or patient facing support role.
• Willingness to undergo an Enhanced DBS check.
• Up to date immunisation record, including Hepatitis B.
• Strong communication skills and a calm, professional manner with patients.
• Comfortable working flexible shifts to support clinic opening hours.

Desirable

• Level 3 NVQ or Diploma in Health and Social Care, or equivalent.
• Phlebotomy or venepuncture certification. Training can be arranged for the right candidate.
• Experience in diabetes, metabolic health, or a private healthcare setting.
• Familiarity with electronic patient record systems.

Role Scope & Boundaries

The Healthcare Assistant owns patient preparation, observations support, room readiness, and day to day coordination with reception and clinicians. This role does not make clinical or diagnostic decisions, which remain with the treating clinician, and does not set clinic policy or compliance standards. Any change to clinical protocol or patient safety procedure must be reviewed and approved by the clinical lead before it is used. The Healthcare Assistant's early experience on the ground is expected to inform how future clinical support roles are structured as the London site grows, without this role owning that hiring or structure decision. Where patient data or confidentiality questions arise, the final call sits with the clinic's designated compliance and privacy lead, not with this role.