The Shrewsbury and Telford Hospital NHS Trust
Healthcare Assistant - Acute Floor
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Job Overview
This position is based on the Acute Medical floor at PRH and the post will be based mostly on AAU or AMU.
We are looking for caring and compassionate Healthcare Assistants to join our team. You will have good communication skills and a caring nature, with the ability to work as part of a multi-disciplinary team. In return we can offer you a robust training programme (a 2 week academy Healthcare programme prior to starting in the department if new to the role), as well as further training and education to progress your career with us.
PLEASE NOTE - there is very limited availability in flexible working
Main duties of the job
This role supports registered nurses in providing safe and caring support to patients.
- It involves helping patients with everyday needs such as washing, eating, drinking, and moving safely.
- You will check and record basic health information and report any concerns to a nurse.
- The job includes keeping the ward clean, tidy, and well-organised, and helping with basic admin tasks.
- You will work flexibly across different wards and follow all training, policies, and safety rules.
- Good communication, kindness, and respect for patients and their individual needs are essential.
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Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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