The Shrewsbury and Telford Hospital NHS Trust
Healthcare Assistant - ENT Outpatients Department
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Job Overview
We have an exciting full-time opportunity for a caring, motivated, and enthusiastic person to join the ENT Outpatients Department at The Royal Shrewsbury Hospital.
We are looking to recruit someone who has excellent communication skills, is kind, caring, and enjoys working in a busy team. The post holder will provide essential clinical and administrative support to the clinical team within our Outpatients Department, helping to provide a high level of care to patients. You will manage a group of patients on their journey through the consultations, any relevant diagnostics, and will give information as and when deemed necessary.
The post holders must be able to effectively manage their own workload when caring for a group of patients under the supervision of a registered nurse.
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- Ability to work cross-site as need arises.
Please note, this advert may close early if there is a high number of applications received. This role is not eligible for Sponsorship.
Main Duties of the Job
- Take responsibility for smooth running identified clinical activity
- Ensuring equipment is available for use including decontamination of scopes
- To support patients during their outpatient appointment.
- Ensuring cleanliness of the department and maintaining IPC standards
- Escort patients to and from other wards and departments under the direct instruction of the registered nurses.
- Keep stock up to date
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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