NHS Scotland
Healthcare Support Worker - Emergency Department
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
The post holder will work as part of a multidisciplinary team to undertake a wide range of clinical treatments, patient care rounding needs, Front Loading treatments such as cannulation and venepuncture, and undertaking ECG.
The post holder will also participate in the general day-to-day tasks of the Emergency Department and our Minor Injury Units based at the QEUH site and the New Victoria Minor Injuries Unit. This will be a rotational post and the applicant must be prepared to work in ED and both of our Minor Injury units as part of their role. We want our applicants to show they have excellent communication and organisational skills, awareness of basic nursing care needs for patients, and support the nursing team and senior nursing team when required. Experience at Band 3 level is essential, and NHS experience is preferable. A good awareness of Emergency Care and Minor Injuries is desirable for these posts.
Whilst being a busy department, we are a friendly and approachable team who strive for excellent care and compassion. We are proud of the positive relationships forged across the whole team. We are excited to welcome new members to our existing team.
NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.
Duration, Location, and Working Pattern
Please note the salary is Pro Rata for part-time hours.
There are 5 permanent posts available with different hours:
- 4x full-time posts at 36 hours per week.
- 1x part-time post at 30 hours per week.
The part-time position does not meet the eligibility criteria for a Certificate of Sponsorship (COS), and NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a COS.
All these roles are based at QEUH, 1345 Govan Road, Glasgow, G51 4TF.
The shift pattern is 12-hour shifts, day/night.
Key Responsibilities
- Assessing and responding appropriately to patients' care needs within your level of competence.
- Supporting registered nurses, Emergency Nurse Practitioners, and other members of the multidisciplinary team.
- Taking and recording observations and vital signs.
- Performing ECGs.
- Venepuncture and cannulation, where trained and assessed as competent.
- Assisting with clinical investigations and treatments in Minor Injuries.
- Providing basic/minor injury treatments independently where trained and authorised.
- Supporting patients with mobility, personal care, nutrition, and other physical care needs.
- Preparing treatment areas and maintaining appropriate equipment and supplies.
- Maintaining infection prevention and control standards.
- Accurately documenting care and reporting changes in a patient's condition.
- Supporting patients and relatives in a busy and sometimes stressful emergency environment.
- Working safely within departmental policies, procedures, and your scope of practice.
- Escalating deteriorating or clinically concerning patients promptly to the appropriate registered practitioner.
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Knowledge, Training, Qualifications and/or Experience Required to Do the Job
Knowledge Required
- Understands and complies with HCSW mandatory induction standards and code of conduct.
- Completion and maintenance of statutory & mandatory learning activities.
- Awareness, understanding, and compliance of policies and practices, e.g., Escort Policy, Prevention and control of infection, and Health and Safety.
- This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by the registered nurse (training will be provided).
- Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order.
- Will escalate any concerns to a registered nurse.
Training and Personal Development
- Completion of in-house training programme as required.
- Continues to develop knowledge and practice through a combination of instruction, on-the-job learning, attending teaching sessions, and study days, where appropriate.
- Can demonstrate a range of core skills to competently undertake patient care.
Skills Required
- Can demonstrate a range of core skills to competently undertake patient care and other tasks and activities.
- Effective written and verbal communication, literacy, numeracy, and IT skills.
Personal Qualities and Behaviour
- Demonstration of caring and compassionate attributes.
- Ability to work as part of the multidisciplinary team.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme, and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e-learning, and classroom-based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
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Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
- Kareen Morrison, Lead Nurse, 0141 452 (8)2874, Kareen.morrison2@nhs.scot
- Karen-Ann Robertson, Lead Senior Charge Nurse, 0141 452 3936, karen-ann.robertson@nhs.scot
- Julie Apicella, Lead ENP (who is based at New Victoria Minor Injuries Unit), 0141 347 8482 (New Vic MIU), Julie.apicella@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various,” we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity, and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience, and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the recruitment service in the first instance.
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