Central and North West London NHS Foundation Trust
Healthcare Support Worker
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Job Overview
The Band 3 Healthcare Support Worker (HCSW) is a key member of the Hospital at Home team, supporting the delivery of safe, high-quality, acute-level care to adults in their own homes within the London Borough of Hillingdon. Working on a 7-day, 12-hour rotating shift pattern, the postholder works under the direction and supervision of the Band 6 Senior Nurse (on shift), providing delegated clinical support, personal care, and a defined portfolio of enhanced clinical skills.
Main Duties of the Job
Band 3 Healthcare Support Workers (HCSWs) in the Hospital at Home Service work closely with frail older adults, their families, friends, and carers in their own homes, and play a vital role in shaping how patients experience acute-level care in the community. Band 3 HCSWs are expected to be kind, responsive, professional, and informative, and contribute to the quality of the service by:
- Delivering compassionate personal care including washing, dressing, continence care, pressure area care, and mobility assistance, as delegated in each patient's individual care plan.
- Supporting the administration of prescribed oral, topical, and inhaled medications under formal delegation from the supervising Band 6, within verified competency and CNWL governance arrangements.
- Recording and reporting patient vital signs using the NEWS2 early warning score at every visit, and responding to any deterioration by escalating to the supervising Band 6 immediately.
- Supporting patients and carers in the correct use of remote monitoring and wearable technology, and reporting technical faults or clinical concerns without delay.
- Operating safely as a lone worker in patients' homes within the CNWL Lone Worker Policy, activating the lone worker device before every visit, and completing a home environment risk assessment for each new patient.
Working for Our Organisation
Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in England, providing integrated mental health, community health, and substance misuse services. At CNWL, we believe that our staff are our greatest asset. We are committed to creating a workplace where everyone feels valued, supported, and empowered to deliver outstanding care. Our four organisational values — Compassion, Respect, Empowerment, and Partnership — guide everything we do, and we expect all our staff to demonstrate these values in every interaction with patients, carers, and colleagues.
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What We Offer Our Staff:
- Agenda for Change pay.
- Generous NHS pension scheme.
- Minimum 27 days annual leave plus bank holidays (rising with length of service).
- Flexible working opportunities and support for work-life balance.
- Access to the CNWL Staff Health and Wellbeing programme including free staff counselling, physiotherapy, and occupational health services.
- Cycle to Work scheme and season ticket loan.
- Access to NHS discounts including Blue Light Card.
- Comprehensive induction programme and role-specific training.
- Support for continuing professional development and career progression within CNWL and the wider NHS.
- Regular supervision, appraisal, and a personal development plan.
- A supportive, values-driven team committed to making a difference for the people of Hillingdon.
Detailed Job Description And Main Responsibilities
For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.
Important Notes:
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person Specification
Education and Qualifications
Essential Criteria
- Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)
- Spoken and written English, to an appropriate standard to fulfil the job requirements
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Desirable Criteria
- NVQ L3 or equivalent
- Care Certificate (or commitment to complete within 3 months of commencement in post)
Previous Experience
Essential Criteria
- Previous experience of working with a multidisciplinary team
- Experience of working with the general public communicating with a range of different people
- Previous experience of working in a fast-paced environment
- Previous experience of working within a customer-focused environment
Desirable Criteria
- Healthcare/NHS or similar experience in community or hospital settings
- Experience in a caring role
- Volunteer sector
- Previous experience in mental health setting or working with adults suffering from mental health problems
Skills and Knowledge
Essential Criteria
- Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
- Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies.
- Able to maintain electronic patient records.
- Use Microsoft Word to draft letters and reports.
- Able to maintain electronic patient records.
- You are expected to adhere to the Code of Conduct for Health Care and Support Workers and Adult Social Care Workers in England.
- Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan.
- Able to work under your own initiative but follow the directions of care plans and Band 4 staff or registered Nurses.
- Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with.
Desirable Criteria
- Basic knowledge and understanding of the Mental Health Act 1983.
Attitudes, Aptitudes, Personal Characteristics
Essential Criteria
- Compassionate for the people who use our services, their families and carers, and other staff.
- Respectful of others and genuinely treating them how you would want to be treated.
- Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves.
- Able and willing to work in partnership with service users, their friends and family as well as other health care professionals.
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