Princess Alexandra Hospital NHS Trust
Healthcare Support Worker - Oak Unit
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Job Role
To work as part of the team, assisting and supporting nursing staff with patient care and other departmental related duties as requested/directed by the registered nursing and clinical staff to ensure safe, kind, efficient, effective, and compassionate care for all patients and relatives visiting the unit. To represent the Trust delivering nursing care to the highest and safest standards in line with the Trust Values. To treat all staff/colleagues, patients, families, and visitors with respect and dignity.
Working five days/shifts across Monday to Sunday, you will be working within a busy urological diagnostic and treatment hub providing a wide range of investigatory procedures and treatments for general urology and uro-oncology conditions. You will provide a high standard of care within the scope of practice and as directed by registered practitioners.
Training and Competency
Training on the various procedures and treatments will be provided, and staff members will be required to complete competencies relevant to their role, as well as attend all mandatory training.
Key Responsibilities
- To provide and maintain a high standard of effective clinical nursing care to all patients and relatives visiting the unit
- To safely use all necessary equipment following training
- To ensure that all documentation is accurately completed and maintained in accordance with Trust guidance, including digital and computerized documentation
- To work within the departmental philosophy and maintain agreed operational and working standards
- To communicate effectively between all members of the unit, the multidisciplinary team, and other members of Trust staff as required
- Listens to and respects the needs of patients in their care
- Treats everyone in a friendly and courteous manner
- To check and maintain equipment as required and report faulty or broken equipment to the shift/unit manager
- To participate in the checking and maintenance of stock within the department and report any deficiencies
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About the Trust
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The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave, a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organization that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Detailed Job Description and Main Responsibilities
In addition to the key responsibilities above and those identified in the job description, the post holder will be an integral member of the clinical team, providing support to trained nurses and clinicians working within the unit and will demonstrate flexibility and commitment to delivering high standards of care.
- To provide and maintain a high standard of effective clinical nursing care to all patients visiting the unit
- To safely use all necessary equipment following training
- To ensure that all documentation is accurately completed and maintained in accordance with Trust guidance, including digital and computerized documentation
- To work within the departmental philosophy and maintain agreed operational and working standards
- To establish and maintain effective communication with all patients, relatives, and staff
- To communicate effectively between all members of the unit, the multidisciplinary team, and other members of Trust staff as required
- Applies appropriate methods of communication using a wide range of verbal and non-verbal skills
- Listens to and respects the needs of patients in their care
- Treats everyone in a friendly and courteous manner
- Presents a good image of themselves and the department through their attitude, behavior, and general demeanor and role models the Trust’s values and behaviors
- Responds promptly to all telephones and patients’ requests
- To liaise with other professionals and carers as required regarding ongoing patient care within the hospital and the community
- To treat all colleagues and patients and their carers with courtesy and respect
- To check and maintain equipment as required and report faulty or broken equipment to the shift/unit manager
- To participate in the checking and maintenance of stock within the department and report any deficiencies
- To ensure patients’ property and valuables are recorded and stored according to department and Trust policies
- To maintain effective communication with colleagues of all levels
- To follow departmental procedure for requesting annual leave
- To undertake all your rota obligations
- To follow Trust policy regarding sickness and absence
- To be aware of and follow all departmental and Trust policies and procedures
- To fully understand your role regarding health & safety, fire safety, security, major incidents, chemical incidents, or bomb threats
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