bpha
Healthy Homes Coordinator
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Salary: £27,299.40
Location: Bedford (Hybrid)
Hours: 37 hours per week, permanent contract
Reporting to: Healthy Homes Senior Project Manager
At bpha, we're committed to providing safe, healthy, and high-quality homes for our customers. We're looking for an organised Healthy Homes Coordinator, who will provide day-to-day administration and coordination support across Healthy Homes, disrepair cases, Housing Health and Safety Rating System (HHSRS) actions, and works associated with Awaab's Law. You'll work closely with surveyors, contractors, customers, and colleagues across the business to ensure cases are managed efficiently, accurately, and within required timescales.
Key Responsibilities
- Coordinate and administer Healthy Homes, HHSRS, disrepair, and Awaab's Law-related casework.
- Maintain accurate records across relevant housing and asset management systems.
- Arrange customer appointments, issue correspondence, and track case progress.
- Monitor and manage no-access cases in line with established procedures.
- Liaise with contractors, surveyors, and internal teams to ensure timely completion of actions.
- Produce reports and management information to support service delivery and performance monitoring.
- Support investigations into customer concerns and complaints, helping to achieve positive outcomes.
- Ensure all documentation is managed in accordance with GDPR and business procedures.
- Contribute to service improvement initiatives and cross-functional projects.
- Promote a strong culture of health, safety, quality, and customer excellence.
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What We’re Looking For
- Excellent customer service skills with a genuine commitment to delivering positive outcomes.
- Strong communication skills with the ability to engage effectively with a wide range of stakeholders.
- Highly organised with excellent time management and attention to detail.
- Ability to take ownership of issues and see them through to resolution.
- Proactive, adaptable, and able to manage competing priorities.
- Experience working to deadlines in a busy operational environment.
- Good IT skills, including Microsoft Office.
- Strong problem-solving abilities and a continuous improvement mindset.
- Understanding of Awaab's Law and its impact on housing providers and customers.
- GCSEs (or equivalent) or relevant demonstrable experience.
Desirable
- Experience within housing, property services, repairs, maintenance, or asset management.
- Knowledge of landlord repair obligations and housing legislation.
- Construction or property maintenance knowledge.
- Familiarity with housing management and asset management systems.
- Experience handling challenging conversations and influencing stakeholders.
Why Join bpha?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
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Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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