Healthy Homes Team Leader

Vacancy: Healthy Homes Team Leader

Closing date: Wednesday 26 August Shortlisting: Friday 28 August Proposed Interview date: Thursday 3 September Salary: £45,368

About the vacancy:

Looking for a role where you can make a real difference to people's lives?

At Hedyn, one of Wales' largest housing associations, you'll play a key leadership role in ensuring residents live in safe, healthy, and high-quality homes. As we continue to grow, we're investing in our homes, communities, and people, offering the opportunity to be part of an ambitious organisation committed to creating connected communities where everyone can live well. You'll benefit from a supportive and inclusive culture, opportunities for professional development, and the chance to shape services that have a lasting impact on customers and neighbourhoods across South East Wales.

As Healthy Homes Team Leader, you'll lead a team of surveyors and coordinators responsible for delivering vital property improvements and remedial works. The role focuses on resolving complex housing issues including damp and mould, structural defects, disrepair cases, and compliance risks, ensuring homes meet Fitness for Human Habitation standards and wider regulatory requirements. You'll oversee contractor performance, manage budgets, drive service improvements, support resident engagement, and provide expert technical guidance, while helping to deliver excellent outcomes for customers and value for money for the business

Specifically, in the role you will:

• Coordinate the delivery of the Remedial Works, ensuring all works align with the organisation’s Asset Management strategy, ensuring timely delivery for vulnerable residents
• Ensure all homes remain compliant with current regulation. A fundamental priority of this position is ensuring that all homes meet the Fitness for Human Habitation (FFHH) standards under the Renting Homes (Wales) Act 2016, primarily through the proactive management of the Disrepair Management and the mitigation of HHSRS hazards
• Guide the team of surveyors to ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity
• Support the Healthy Homes manager to manage budgets related to your area of work, approving contract spend and ensuring value for money is delivered, whilst collaborating with other Managers and Senior Leaders in the monitoring and management of combined capital and revenue budgets
• Motivate the team and manage processes to improve customer service and efficiency of delivery whilst ensuring procedures are followed and compliance and regulatory standards are met
• Contribute to the development of the investment programme, ensuring all remedial works align with the organisation’s wider assets and sustainability objectives
• Monitor efficient contract delivery for remedial works and work with the Investment team to align, where possible within Hedyn’s Investment programme, to deliver value for money and efficiencies
• Support the Disrepair Management, effectively to minimise litigation costs and ensure all remedial works are executed to a high standard
• Monitor and audit the team to ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity
• Deliver site supervision visits as necessary in an efficient manner to ensure consistent high levels of quality are delivered and ensure that Health and Safety requirements are being always implemented by Hedyn staff and contractors
• Support the validation of contract procurement specification and approve key performance information and report as necessary on the performance of contractors engaged
• Assist the Head of Asset Investment Manager to deliver Hedyn’s Corporate Strategy and assist in the development and implementation of procedures
• Provide expert professional or technical advice, guidance, consultation, and solutions for structural defect works, identifying root causes in an intelligible and timely fashion to colleagues or senior management
• Advise on practical solutions to complex technical issues, taking specialist advice as necessary. Developing a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery
• Allocate resource to support and liaise with Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement
• Lead, manage, motivate, and support direct reports, monitoring and appraising performance, allocating day to day work, and ensuring that all team members’ responsibilities are conducted effectively and in a timely manner, promoting value for money. Provide 1-2-1’s, training, support, and development opportunities
• Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers
• Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies
• To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association