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Hear Care Assistant Apprentice
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At Specsavers
At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must!
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.
What you will be doing:
- Stock takes and controls
- Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
- Ensure patient questionnaires are filled out
- Communicating with G.P’s
- File customer records on a regular basis
- Manage internal diary admin reports – open and problem pathway, callbacks
- Completing pre-appointment calls and reminder letters
- Operation of till, credit card transactions
- Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
- Ensure the telephone is answered promptly and in the correct manner
- Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
- Maintaining mandatory training modules on i-learn
Where you'll work
11 Athenaeum Street Sunderland SR1 3HP
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
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ESTAR GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Essential skills include:
- Strong organisational skills
- Presentation skills and attention to detail
- The ability to plan your own work, work on your own initiative and meet deadlines
- The ability to manage pressure and conflicting demands and prioritise tasks and workload
- Oral and written communication skills
- Tact, discretion and respect for confidentiality
- A pleasant, confident telephone manner
- Teamwork
- Reliability and honesty
We’ve been a family-run business for more than 40 years, working with our business partners around the world to provide the best value optometry, audiology and other healthcare services for our customers. You'll find us in the UK, Ireland, the Netherlands, Norway, Sweden, Denmark, Finland, Australia, New Zealand, Canada and North America, employing more than 45,000 people in thousands of Specsavers stores and businesses, as well as in our various support offices and international supply chain.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression to other roles within the organisation available.
The contact for this apprenticeship is: ESTAR GROUP LIMITED Jonathan Smith jonathan.smith@estareducation.com
The reference code for this apprenticeship is VAC2000049518.
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