Specsavers
Hearing Aid Dispenser
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Company Description
Specsavers is a global provider of high-quality, affordable optical and hearing care, founded 40 years ago by optometrists Doug and Mary Perkins with a mission to offer best-value eyecare to everyone. The company has grown into the largest privately-owned optical group in the world, operating in 12 countries. Specsavers supports around 41,000 colleagues worldwide, offering opportunities to develop rewarding careers in clinical and customer-facing roles. Its strong values, focus on professional development, and commitment to accessible care make it an attractive workplace for hearing care professionals.
Role Description
This full-time Hearing Aid Dispenser role is based on-site in Chorley. The Hearing Aid Dispenser will carry out comprehensive hearing tests, interpret audiometry results, and recommend appropriate hearing solutions tailored to each customer’s needs. Day-to-day responsibilities include:
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- Fitting and adjusting hearing aids
- Providing aftercare and follow-up support
- Educating customers on device use and maintenance
- Delivering excellent customer service
- Maintaining accurate clinical records
- Working collaboratively with audiology and optical teams
- Adhering to professional, regulatory, and company standards
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Qualifications
- Strong foundation in Audiology, including knowledge of hearing health and hearing aid technologies.
- Proficiency in conducting Hearing Tests and Audiometry, and accurately interpreting clinical results.
- Skill in assessing and supporting Speech-related hearing needs, including communication strategies for customers.
- Demonstrated Customer Service skills, with the ability to build rapport and provide empathetic, person-centered care.
- Relevant professional qualification as a Hearing Aid Dispenser or equivalent, with appropriate registration where required.
- Attention to detail and accuracy in record-keeping and clinical documentation.
- Ability to work effectively in a busy retail and clinical environment, collaborating with multidisciplinary teams.
- Willingness to participate in ongoing training and professional development to maintain and enhance clinical skills.
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