The Nursing and Midwifery Council
Hearing Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Hearing Support Officer
Application Deadline: 17 August 2026
Department: Adjudication
Employment Type: Permanent - Full Time
Location: London, Stratford Place
Reporting To: Asmita Amin
Compensation: £26,247 - £30,023 / year
Description
About the Team
The Hearings Support Team is an essential administrative function that provides vital support to the Hearings Officers. This role is integral to ensuring the smooth operation and efficiency of our hearings process.
About the Role
- To arrange for decisions to be communicated as soon as practicable after the conclusion of a hearing or meeting, in accordance with the Nursing and Midwifery Council (Fitness to Practise) Rules 2004.
- To maintain alerts database for all NMC registrants following FtP hearing outcomes.
- To manage updating of the register (Microsoft Dynamics 365) and case management system (“CMS”) notification of alerts and ensure all outcomes are updated accurately to ensure public protection.
About You
- Demonstrable experience of delivering high quality administration and person-centred customer service.
- Excellent oral and written communication skills, with the ability to deal confidently and diplomatically with internal and external stakeholders.
- Excellent IT skills, with experience of utilising spreadsheets and producing attendance logs and statistics.
- Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands.
- Experience of following established standard operating procedures.
- Ability to show sensitivity and tact when identifying and working with customer needs and confidential information.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable Adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and Vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills