Doncaster Council
HEART Call Handler
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Do you have a positive approach to work and enjoy the challenge of a busy role?
An opportunity has arisen to join the HEART team as a Call Handler responding to calls from telecare activations. You will be expected to take calls from a variety of individuals, many vulnerable, along with telephone calls from members of the public and other emergency service professionals.
The post requires someone with experience in helping & supporting individuals, with call handling experience being advantageous. Following accepting a call, the post holder will need to use their skills to understand the situation of the person and be able to liaise with families, emergency services and our response team to achieve the best outcome for individuals using the service and ensure they receive the support they require.
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We Need People Who Demonstrate
- Care
- Compassion
- Competence
- Communication
- Courage
- Commitment
Hours of Work
- 7.5-hour shift with 30 minutes unpaid break (8 hours in total)
- 4 on 4 off rota pattern
- Nights - 10pm to 6am
- Average weekly pay hours are 26.25hrs, based on the rota pattern
We are part of the Home First team, and our main goal is to help people stay independent and living in their own home as long as it is safe and possible for them to do so.
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In Return For Your Contribution, We Offer
- Competitive leave entitlement
- Generous local government pension scheme
- Wellbeing support and staff networks
- Development and training opportunities
- Staff discounts and benefits schemes
More information on benefits can be found in the attached benefits booklet.
Please review the job summary and profile and demonstrate in your application how you meet the required criteria.
Shortlisting - from 11th August 2026
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