Metropolitan Thames Valley
Heat Network Metering and Billing Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
£32,765.00 - £34,490.00 p/a
Temporary - Full Time
Closing date - 2 September 2026
The role
Contract Type: Full Time – 6 Month Fixed Term Contract
Location: Midlands and East - Waterfront House
About The Role
MTVH are looking for a dedicated and customer-focused Heat Network Metering and Billing Specialist to join our Customer Services team. This is an exciting opportunity to be part of a rapidly evolving industry, helping to deliver an excellent experience for customers across our heat metering and billing portfolio, while contributing to compliance requirements and effective income recovery.
As the primary point of contact for customers, contractors, internal colleagues and stakeholders, you will provide expert advice and support on heat network metering and billing matters. You will manage customer queries, oversee billing-related processes, monitor performance against service standards, and work closely with suppliers to ensure services are delivered effectively and represent value for money.
Therefore, as part of the team, you will help deliver high-quality services that put customers first. You'll analyse data and occupancy information, support debt recovery activities, coordinate contractor performance, and contribute to continuous service improvements. This is a varied role that requires strong communication skills, attention to detail, and the ability to build positive relationships with a wide range of stakeholders.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Act as the lead contact for customers, contractors and internal teams on heat network metering and billing queries.
- Manage customer enquiries and complaints, ensuring they are resolved within agreed service standards and SLAs.
- Support effective debt management and revenue collection through the application of income recovery procedures.
- Monitor occupancy data, maintain accurate records and produce reporting to support service delivery and billing accuracy.
- Work collaboratively with contractors and stakeholders to deliver maintenance programmes, repairs and improvement projects while monitoring performance against KPIs
- Raise and monitor purchase orders, invoices and expenditure to ensure effective financial management and value for money.
What You'll Need To Succeed
- Strong communication and customer service skills, with the ability to build effective working relationships with a variety of stakeholders.
- Proven experience in a role involving heat networks, billing, utilities, housing, contract management, income recovery or a related service environment.
- Experience managing and analysing large datasets, with the ability to produce accurate reports and identify trends.
- The ability to manage complaints confidently and professionally, delivering positive outcomes for customers.
- Excellent organisational skills with the ability to prioritise workload and work effectively under pressure.
- Strong IT skills, including experience using databases, spreadsheets and Microsoft Office applications.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join MTVH?
At MTVH, you'll be joining an organisation committed to delivering excellent services and making a positive difference to our customers' lives. You'll work within a supportive and collaborative team environment, where your contribution will help shape and improve vital services for residents.
Download documents
- [CusSerHomOwn011-Heat Network Metering and Billing Specialist_Nov25.pdf](CusSerHomOwn011-Heat Network Metering and Billing Specialist_Nov25.pdf)
- [Occupational Requirements - Heat Network Metering and Billing Specialist.pdf](Occupational Requirements - Heat Network Metering and Billing Specialist.pdf)
Department:Customer Services
Last updated:August 19, 2026
Job ref:NTX1227651
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills