HVAC Recruitment Limited
Heat Pump Manager
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The Opportunity
We are recruiting an experienced Heat Pump Operations Manager to lead and develop the heat pump division of a rapidly growing, technology-led home energy business.
This is a senior technical and operational role with responsibility for the full delivery of domestic heat pump installations, from initial design and planning through to installation, commissioning, and customer handover.
You will lead a team of heat pump engineers, installers, and operational coordinators, ensuring projects are delivered safely, efficiently, and to consistently high technical and customer-service standards. This is a genuine opportunity to take ownership of a growing operation, influence processes, and help shape how the division develops as installation volumes continue to increase.
The Package
- up to £60,000 salary
- 30 days’ annual leave plus bank holidays – 38 days in total
- Private healthcare
- Pension matched up to 6%
- Life assurance worth four times your salary
- Enhanced family-friendly policies
- Ongoing training and technical development
- Genuine long-term career progression
- Regular team social events
The Role
As Heat Pump Operations Manager, you will:
- Manage the design, planning, installation, and commissioning of domestic heat pump systems
- Lead, support, and develop heat pump engineers, installers, and operational coordinators
- Manage installation schedules, workloads, budgets, and delivery capacity
- Provide technical guidance on heat-loss calculations, system sizing, design, and performance
- Review designs and support engineers with complex or unusual installations
- Monitor installation quality, productivity, and customer outcomes
- Investigate technical issues, failed installations, and escalated customer cases
- Conduct installation audits and introduce quality and process improvements
- Ensure compliance with building regulations, manufacturer guidance, and industry standards
- Work closely with sales, procurement, technical support, and customer-service teams
- Monitor operational KPIs and produce clear performance reports
- Support the continued growth and strategic development of the heat pump division
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Team Leadership
You will be responsible for creating a positive, supportive, and accountable team culture. This will include regular one-to-one meetings, technical coaching, performance management, and helping team members develop their careers. The business is fast-paced, so you will need to make clear decisions under pressure while maintaining quality, compliance, and customer satisfaction.
What We’re Looking For
You should have:
- Previous experience managing heat pump projects or renewable-heating installations
- Strong technical knowledge of air source heat pump systems
- Experience leading engineers, installers, or technical teams
- Knowledge of heat pump design, sizing, commissioning, and system performance
- Experience managing domestic installation projects
- Good understanding of building regulations and relevant industry standards
- Strong project-management, planning, and problem-solving skills
- Experience monitoring installation quality and compliance
- Excellent communication and stakeholder-management skills
- NVQ Level 3 in Plumbing, Heating, or an equivalent trade qualification
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Experience with ground source heat pumps, MCS compliance, heat-loss software, CAD tools, or manufacturer-specific training would be advantageous.
Suitable Backgrounds
This role may suit someone currently working as a:
- Heat Pump Manager
- Heat Pump Operations Manager
- ASHP Manager
- Heat Pump Installation Manager
- Renewable Heating Manager
- Heating Operations Manager
- Heat Pump Project Manager
- Technical Manager
- Senior Heat Pump Engineer
This is an excellent opportunity to lead a growing division within a successful, well-funded home energy business offering a strong salary, one of the best holiday packages in the market, and genuine influence over future growth.
Apply with your latest CV or contact Rob Phillips at HVAC Recruitment for a confidential conversation.
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