About The Role

Key Responsibilities:

• Carry out supervision of staff and quality control visits on gas appliances and central heating systems to client properties.
• Always conduct themselves professionally and responsibly on behalf of CCS Limited.
• Carry out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures, and stipulations.
• Support the Installation Contracts Manager in day-to-day operations.
• Develop apprentices by supervising and training on different elements of their portfolio.
• Provide or information share to aid development of trade staff by the same opportunities.
• Resolve technical problems through communication with staff, analysing data, and identifying solutions with the Installation Contract Manager.
• Provide all technical support and guidance to operatives.
• Maintain installation time frames and quality standards of the company by process management of installations, ensuring efficiency and safety with a high-quality finish.
• Deliver a high-quality service to clients and their customers, respecting all individuals and meeting the challenges presented.
• Carry out all works strictly in line with company procedures and industry standards: Gas Safe, Gas Regulations, code of practice, and best practice.
• Manage all customer complaints, investigations on works completed and to be completed.
• Manage all Health and Safety and TBTs monthly for trades operatives.
• Liaise with residents and CCS clients regarding the works being undertaken.
• Support administrative and office staff to coordinate the work in line with CCS processes.
• Work with the central compliance team to ensure all auditing of operatives and equipment is undertaken in a timely manner.
• Undertake all appraisals and performance reviews, disciplinary investigations, and management of operatives.
• Stay up to date with all gas safety legislation and codes of practice involving your given discipline and maintain ACS qualifications.
• Support with difficult surveys and QC checks to maintain customer promise.
• Manage and support a team of surveyors and QC staff in the Installation department.
• Engage and attend all staff briefings and company functions.
• Liaise with all other engineers and staff to ensure targets are reached, organising electrical works and building works on any given installation.
• Produce weekly reporting on performance and activities directly to the Senior Contract Manager.
• Ensure all operatives are submitting valid and accurate time sheets, delivery notes, expenses, and any other documentation weekly.