Harmony Fire
Height Safety Service Engineer (London & SE/Midlands)
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Department: Service - Delivery
Employment Type: Full Time
Location: London
Description
Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there.
We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.
We are looking for a Height Safety Service Engineer to join our Service Delivery team, covering London & the South East or the Midlands. You will carry out the inspection, maintenance, and certification of height safety systems across our growing client portfolio — ensuring every system is compliant, fit for purpose, and properly documented after every visit.
This is a hands-on, field-based role where the standard you set on every visit matters. If you are technically strong, reliable, and want to be part of a business genuinely committed to keeping people safe at height — read on.
Key Responsibilities
- Carry out planned and reactive inspections, maintenance, and servicing of height safety systems including horizontal lifelines, anchor points, fall arrest equipment, and rope access systems across London & SE and the Midlands.
- Produce accurate inspection reports, certification documentation, and service records following every visit, ensuring all outputs meet the required technical and client standards.
- Identify defects, remedial requirements, and upgrade opportunities, communicating findings clearly to clients and the Service team.
- Carry out minor remedial works and component replacements as required.
- Ensure all works are delivered in line with relevant standards, RAMS, and Harmony’s health and safety requirements.
- Maintain your van stock, equipment, and PPE to the required standard at all times.
- Liaise with clients professionally on site, representing Harmony’s brand with confidence.
- Complete all job management system entries accurately and on time, including time logging, parts usage, and certification records.
- Participate in the out-of-hours emergency callout rota as required.
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Skills, Knowledge & Expertise
- An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
- Proven hands-on experience with height safety systems including horizontal lifelines, anchor points, and fall arrest equipment.
- Relevant height safety qualifications such as IRATA, IPAF, or equivalent.
- PASMA and working at height certification.
- Experience producing compliant inspection reports and certification documentation.
- Comfortable working independently across a regional patch, managing your own diary and travel schedule.
- Strong attention to detail — accurate, thorough, and consistent in inspection and reporting.
- Professional and clear communicator — comfortable engaging with clients on site.
- Full UK driving licence.
- Experience working across London & SE or the Midlands (preferable).
Job Benefits
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This is a chance to join one of the UK’s fastest-growing fire and height safety specialists in a field engineer role that covers a varied and growing portfolio of height safety clients across London and the Midlands — with a company vehicle, strong technical support, and real development opportunities. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a company vehicle, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day at the office (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.
Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.
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