Clermont Hotel Group
Hell's Kitchen Host/Hostess
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The Cumberland
Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + tronc
Hell’s Kitchen (London) is an immersive dining experience inspired by the hit television series created by Michelin-starred chef Gordon Ramsay. It captures the energy and excitement of the iconic show and delivers it directly to the table.
Designed to transport guests into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service. It pairs outstanding food and drink with world-class service.
Recreating the tension of the show’s famed red and blue open kitchens, diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.
More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations. The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.
What You’ll Be Doing
As a Host, you will be the first impression of Hell’s Kitchen. Warm, confident, and impeccably presented, you’ll welcome every guest with genuine hospitality, setting the tone for an extraordinary experience from the moment they arrive.
- Delivering a warm, professional, and memorable welcome to every guest
- Managing reservations, walk-ins, and waiting lists efficiently and calmly
- Escorting guests to tables and presenting the restaurant with confidence and flair
- Communicating effectively with the floor, bar, and kitchen teams to manage flow and pacing
- Recognising regular guests and VIPs, ensuring a personalised and engaging experience
- Handling guest queries with empathy, clarity, and discretion
- Supporting service during busy periods to ensure the highest standards are maintained
- Maintaining a polished, organised reception area at all times
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What You'll Bring
- A natural people-person with a passion for hospitality and guest experience
- Confident, professional, and personable - calm under pressure
- Excellent communication skills and strong attention to detail
- Comfortable working in a fast-paced, high-profile dining environment
- A team player who brings positivity, energy, and adaptability
- Previous host or front-of-house experience is desirable, but not essential - attitude and potential matter most
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension, and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental, or financial well-being, and recognising (and rewarding!) a job well done.
Career Development & Growth
- We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
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Financial Wellbeing
- You Work Hard, So We’ll Always Help Your Money Work Hard For You!
- Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group, everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
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