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Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services!
Company: CBRE - The World's Leading Real Estate Services Company
Location: London
Job Type: Full-time
About Us
CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull.
Job Summary
We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.
Key Responsibilities
- Manage CAFM system as key user on site, including PPM records, reactives, and reporting
- Provide exceptional customer service and support via phone, email, and in-person
- Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
- Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
- Review subcontractor performance and provide feedback through Ariba and other systems
- Identify and implement innovative solutions to enhance performance and meet client expectations
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What We Offer
- Competitive salary and benefits package
- Opportunity to work with a global leader in real estate services
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
Requirements
- Organized and structured approach to work
- Logical and clear thinking
- Attention to detail and high accuracy
- Assertiveness and confidence in communication
- Persistence and follow-through to resolution
- Customer and team focus, with a commitment to delivering exceptional service
How To Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume
Equal Opportunities
CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
Certificates and/or Licenses
None
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Financial Knowledge
Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Other Skills and Abilities
Intermediate knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
Scope of Responsibility
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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