FOLLEY ELECTRICAL SERVICES LTD.
Help Desk Coordinator
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Helpdesk Coordinator
Folley Electrical Services Ltd
Working hours: Monday to Friday, 8:00am–5:00pm
Folley Electrical Services Ltd is seeking an organised and professional Helpdesk Coordinator to support the day-to-day delivery of our mechanical/electrical maintenance/ general building services reactive call-outs and planned works.
The successful candidate will act as a key point of contact between clients, engineers, suppliers and the management team. This is a busy, varied role requiring excellent communication, organisation and customer-service skills.
Key Responsibilities
- Receive and respond to customer enquiries by telephone and email.
- Log reactive call-outs and planned works accurately on the company’s job-management system.
- Prioritise jobs according to urgency, contractual response times and operational requirements.
- Schedule engineers efficiently and provide them with clear job information.
- Monitor jobs from initial instruction through to completion.
- Provide clients with regular progress updates and expected attendance times.
- Liaise with engineers regarding access, materials, follow-on works and job completion.
- Review engineers’ job sheets and ensure all required information has been recorded.
- Arrange purchase orders, materials, subcontractors and access equipment where required.
- Prepare completed jobs for invoicing, ensuring supporting paperwork is available.
- Assist with producing quotations and scheduling approved works.
- Maintain accurate customer, site and asset information.
- Monitor planned preventive maintenance visits and statutory compliance deadlines.
- Escalate complaints, delays, safety concerns and operational issues to management.
- Provide general administrative support to the contracts and management teams.
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Skills and Experience
- Previous experience in a helpdesk, scheduling, facilities management or administrative role is preferred.
- Excellent telephone manner and written communication skills.
- Strong organisational skills with the ability to manage competing priorities.
- Confident using email, Microsoft Office and job-management software.
- Experience using Tradify or a similar system would be beneficial.
- Good attention to detail and accurate data-entry skills.
- Ability to remain calm and professional when handling urgent requests.
- A basic understanding of electrical or building-services terminology would be advantageous, although training can be provided.
- Ability to work independently while contributing positively to the wider team.
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Personal Qualities
We are looking for someone who is:
- Reliable, punctual and professional.
- Friendly and confident when dealing with customers.
- Proactive and able to resolve problems.
- Comfortable working in a fast-paced environment.
- Flexible and willing to support colleagues when required.
- Committed to delivering a high standard of customer service.
What We Offer
- Full-time, permanent position.
- Monday-to-Friday working hours.
- Supportive and friendly working environment.
- Training on company systems and processes.
- Opportunities to develop within a growing building services contracting business.
- Ability to drive is essential.
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