OpalTec International Ltd
Help Desk Engineer (Avonmouth, Bristol)
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Helpdesk Engineer (Avonmouth, Bristol)
The Company:
Since its founding in 1998, OpalTec International Ltd has become a market leader in providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions. The company serves a wide range of vertical markets, including retail, freight, logistics, healthcare, and local government. OpalTec focuses on delivering reliable, technology-driven solutions that help organisations improve efficiency, accuracy, and connectivity in their operations.
The Role:
The Helpdesk Engineer position is a full-time, on-site role based in Avonmouth. This position will involve providing 1st & 2nd line support to our customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion.
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We have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the OpalTec technical team.
In this job you will be required to support mobile systems for both the company and clients.
Required Skills:
- Excellent spoken and written English
- Good organisational and fault-finding skills
- Knowledge of Android operating systems is essential
- Experience with SOTI of 42Gears (or another MDM platforms), warehouse management or ERP systems and WiFi / 5G communications would be beneficial
- Demonstrable interest in technology and IT
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Hours of Work:
This is a Full-Time position, working hours are from 8.30 am to 5.00 pm from Monday to Friday inclusive.
Benefits:
- Salary negotiable according to background and experience
- 21 days holiday (plus bank holidays)
- Automatic enrolment into the company’s “Nest” pension scheme
- Private Health Insurance plan after 1 year of service
- Critical Illness & Death in Service schemes after 1 year of service
- Regular Training on Solutions and Technology
This role is based at our offices in Avonmouth, Bristol - Remote Working is not an option.
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