C&M Travel Recruitment
Help Desk Specialist
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Senior Helpdesk Agent - Business Travel
Our client, a global TMC, is looking for 2 senior helpdesk/programme agents. Home-based, salary between 50/55k. They are looking for senior business travel consultants who have account management experience, an experienced helpdesk agent, or an operations team leader. You will be managing one global client travel mainly through a portal.
Senior Helpdesk Agent Duties
- You will be managing one very high-profile client, arranging candidates to go to their head office for interviews. Candidates will book via a portal, and you will have to make sure all aspects of the trip are booked correctly and within policy.
- You will need to jump in case of more complicated bookings or deal with issues such as missed or cancelled flights, date changes, candidate cancellations, illness, etc.
- Look at ways of improving the process and keep constant and open dialogue with the client at all times.
- Occasionally have to jump in the evenings or weekends if there is a major problem.
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Senior Helpdesk Agent Skills Required
- You must come from a TMC background ideally as a hands-on team leader, with experience in operations and client management, but they would consider a helpdesk agent who has client contact or a SBTC who has part of their role in client contact.
- Strong verbal and written communication.
- A natural problem solver.
- Ability to remain calm and professional under pressure.
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Additional Information
- Great salary of between 50/55k plus great benefits for the successful candidates.
- Generally a Monday to Friday regular hours role, but you may need to jump in the evenings and weekends if there are major problems.
If you are interested in the above role, please apply online or send your CV to duncan@cabdm.co.uk quoting DT60837.
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