Morson Edge (Financial Services)
Help Desk Support Analyst
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Help Desk Support Analyst – Investment Management – Permanent
A leading UK-based investment management firm is seeking a Help Desk Support Analyst to join their London office on a permanent basis. This is a great opportunity to play a key role in providing IT support to their two offices and contribute to the implementation of IT projects within a fast-paced, professional environment.
Key Responsibilities
- Provide 1st and 2nd line technical support to staff across the two UK offices, addressing IT issues promptly and professionally.
- Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
- Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
- Ensure that critical, morning and weekly checks are completed to the required standard and that any urgent issues/faults are escalated to SysOps to investigate.
- Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.
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- Advanced knowledge of IT systems, applications, and processes of a Windows environment.
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