MarlowHR Ltd
Help Desk Support Associate
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Help Desk Support Associate
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Experience Required: 0-2 years
Salary: $40,000-$50,000/year
Job Summary
We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.
Responsibilities
- Respond to help desk tickets and support requests
- Troubleshoot basic hardware, software, and login issues
- Escalate unresolved issues to senior technical staff
- Document support interactions and resolutions accurately
- Assist with equipment setup and account provisioning
- Provide basic guidance to end users on common systems
- Support IT inventory and equipment tracking as needed
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Requirements & Qualifications
- High school diploma required; Associate's degree in IT a plus
- 0-2 years of experience in help desk or technical support
- Basic knowledge of common operating systems and software
- Strong troubleshooting and communication skills
- Relevant certification (CompTIA A+) a plus
- Patient, customer-focused approach to support
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Benefits
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- On-the-job training and certification support
- Career growth path in IT
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
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