Total Business Group (TBG)
Help Desk Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Total Business Group (TBG), established in 1992, provides customers with high-quality technology products, sales, service, and support. The company offers solutions from leading global manufacturers such as Toshiba, Konica Minolta, Lenovo, HP, Dell, Microsoft, and others, ensuring reliability and versatility for a wide range of business needs. TBG’s experienced sales team focuses on professional, ethical advice delivered in clear, straightforward language. Its manufacturer-trained service engineers maintain equipment to high standards, reducing downtime and improving operational efficiency for clients. Based at Albany House, TBG features showrooms and a motivated team committed to building positive and productive business relationships.
Role Description
This is a full-time, on-site Help Desk Technician role based in Gateshead. The Help Desk Technician will serve as a first point of contact for technical issues, responding to user queries via phone, email, and in person, and logging incidents accurately in the ticketing system.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Serve as a first point of contact for technical issues.
- Respond to user queries via phone, email, and in person.
- Log incidents accurately in the ticketing system.
- Diagnose and resolve hardware and software problems on desktop computers.
- Perform basic computer repair tasks.
- Escalate complex issues to senior technical staff when necessary.
- Install and configure workstations and peripheral devices.
- Support operating systems and common business applications.
- Ensure that users receive clear, courteous, and timely updates on issue resolution.
- Collaborate closely with colleagues in sales and service to maintain high service standards.
- Contribute to efficient, reliable technology operations for clients.
Qualifications
- Strong skills in Desktop Computers, including setup, configuration, and user support.
- Experience providing Technical Support and Help Desk Support in a business environment.
- Ability to perform effective Troubleshooting across hardware, software, and network-related issues.
- Hands-on Computer Repair skills, including basic diagnostics and component replacement.
- Familiarity with Windows operating systems, common office applications, and basic networking concepts.
- Clear written and verbal communication skills, with a customer-focused and problem-solving mindset.
- Ability to prioritize tasks, manage multiple tickets, and work effectively in an on-site team setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+) or equivalent practical experience are beneficial.
- Previous experience in a help desk, technical support, or similar role in a technology or services company is an advantage.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
No Recruiters Please!!!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London