Helpdesk Administrator

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working with our Building Services team based at Royal Papworth Hospital where we are responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.

We are currently looking for a Helpdesk Administrator where you will be responsible for providing administrative support to the estates office and the operational management team, ensuring that the various administrative functions are carried out in a professional and customer-focused manner.

As The Helpdesk Administrator You Will

• Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
• Helping Subcontractors and Suppliers including dealing with electronic correspondence.
• Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
• Provide exemplar customer service to all internal and external stakeholders.
• Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report.