Arcus FM
Helpdesk Agent (24hrs/week)
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Why Join Us
Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you…
We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 24hrs/week.
You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chase Engineers as and when required, and provide stores with updates.
What You'll Be Doing
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.
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For the right candidate, there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.
What We're Looking For
If you have a ‘can-do’ attitude, are flexible, having great listening and problem-solving skills, and have experience within either call center or any type of retail sector, then we want to hear from you!
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When you join us, you’ll receive:
- Salary: £26,437 (pro rata) per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2026-9084
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