Rapport Guest Services
Helpdesk Coordinator
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Helpdesk Coordinator
We are looking for a Helpdesk Coordinator to join our team of 2 Rapport Ambassadors, working at a prestigious client site.
This role is all about efficiency, highly professional and excellent service. If you thrive in a structured environment, enjoy problem-solving, and have experience using Computer-Aided Facility Management (CAFM) systems, this could be the perfect role for you!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary lunch on-site while on duty; and complimentary access to the on-site gym.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Manage helpdesk tickets, ensuring they are maintained accurately, actioned and resolved promptly.
- Follow-up on outstanding requests to ensure completion.
- Coordinate meeting room bookings and arrange catering as needed.
- Assist in creating weekly reports on helpdesk activity.
- Support the reception team with refresher training for holiday cover.
- Work closely with internal teams to improve processes and enhance service delivery.
- Provide a warm, professional, and proactive service to all building users.
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The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Have experience with CAFM systems and be confident in using them.
- Bring a can-do attitude, always looking for solutions.
- Have great attention to detail, ensuring nothing gets missed.
- Be confident using Excel and handling data reports.
- Thrive in a fast-paced environment, staying calm under pressure.
- Be a team player, supporting colleagues and creating a positive workplace.
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company
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Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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