Anabas
Helpdesk Coordinator
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At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.
We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington.
Mon - Fri, between 8am - 5pm and covering out of hours on call when required.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Book travel and accommodation as required
- Order materials and goods online
- Raise purchase orders on Sage200
- Liaise with engineers, subcontractors, and site-based teams
- Schedule callouts and planned preventative maintenance (PPM) works
- Provide cover for the on-call rota when required
- Attend site visits if necessary
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About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
Essential Skills & Qualities:
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
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What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- “Recommend a Friend” scheme
- Company events
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
Ready to join us?
If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
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