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Helpdesk Coordinator Apprentice
NANT LTD
Wolverhampton (WV10 9RT)
Closing in 18 days (Friday 23 October 2026 at 11:59pm)
Posted on 2 October 2026
Summary
Paid workplace experience with off-the-job training. It offers a highly practical, debt-free launchpad into the corporate world, making it an excellent alternative to university or traditional classroom-based courses.
- Wage: £14,560 for your first year, then could increase depending on your age.
- National Minimum Wage rate for apprentices.
- Training course: Business administrator (level 3).
- Hours: 08.30am till 4.00pm Monday to Friday. 35 hours a week.
- Start date: Monday 26 October 2026.
- Duration: 1 year 4 months.
- Positions available: 1.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To contact customers to arrange engineers’ jobs – Via mmail / telephone
- Managing client’s portals to ensure KPI’s are met
- Scheduling
- Administrative duties
- Booking hotels for engineers
- Input data on database and creating excel sheet for client
- Raising quotes for remedial works following job completions
- Verifying completed works meet client’s needs
- Ensuring engineers have jobs available to complete
- Uploading sample certification following testing at the lab.
- Invoicing
Where you'll work University of Wolverhampton Science Park Glaister Drive Wolverhampton WV10 9RT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: JUNIPER TRAINING LIMITED
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data.
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals.
Makes recommendations for improvements and present solutions to management.
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Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
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Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
Training will be on-the-job, you will be trained by your manager or mentor and have a monthly masterclass with the training provider.
More training information
You will attend a monthly virtual online masterclass with the training provider and other learners doing the same apprenticeship as yourself.
Requirements
Essential qualifications
- GCSE in: English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Answering calls and correspondence
- Administration skills
- Excellent verbal communication skills
- Customer service skills
- To be able to use a computer and the main software packages competently
About this employer
We are in the business of keeping your water systems safe. With over 30 years of experience in legionella control, we are an award-winning provider of water safety services and products.
https://nantltd.co.uk (opens in new tab)
Company benefits
- Pension
- Full time role once you have completed the apprenticeship.
- Free onsite parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A Helpdesk Coordinator
Ask a question
The contact for this apprenticeship is: JUNIPER TRAINING LIMITED Angela Gordon angela.gordon@junipertraining.co.uk
The reference code for this apprenticeship is VAC2000056822.
Apply now
Closing in 18 days (Friday 23 October 2026 at 11:59pm)
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