Hampshire Recruitment Group
Helpdesk Coordinator
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Facilities Helpdesk Coordinator
Is this the next step in your career? Find out if you are the right candidate by reading through the complete overview below.
Location: Kent
Salary: £30,000
About The Role
An entry-level position supporting a busy Facilities Management Helpdesk. Ideal for someone organised, confident on the phone, and keen to build a career in FM. Full training provided.
Key Responsibilities
- Handle reactive maintenance requests via phone, email, and client portals
- Log and update jobs on the system
- Schedule engineers and subcontractors
- Arrange site access and communicate attendance
- Provide job details and required documentation
- Chase updates and keep clients informed
- Support PPM scheduling and SLA monitoring
- Maintain accurate records and assist with general admin
- Escalate urgent issues to senior staff
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Essential Skills & Experience
- Strong communication skills
- Confident telephone manner
- Good organisation and attention to detail
- Ability to prioritise multiple tasks
- Basic Microsoft Office skills
- Professional and reliable
Desirable
- Office, customer service, or Helpdesk experience
- Exposure to FM, maintenance, or property services
- Experience with CAFM/CRM systems
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What We’re Looking For
Someone Who Is
- Keen to learn
- Comfortable speaking with clients and contractors
- Able to follow instructions and ask questions when unsure
- Happy working in a fast-paced environment
- Interested in developing within Facilities Management
Development
Training provided across FM processes, reactive and planned maintenance, PPMs, SLAs, CAFM systems, commercial procedures, and compliance documentation. Progression to Facilities Maintenance Coordinator is possible.
If you are interested in this permanent opportunity, please apply now.
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