JAC Recruitment
Helpdesk Engineer
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Position: Helpdesk Engineer
Location: London
Employment Type: Full-time (35 hours/week)
Salary: Up to £32,000 (depending on experience)
Working Hours: 08:00–16:00 or 09:00–17:00
Start Date: ASAP
Role Overview:
We are seeking a Helpdesk Engineer to provide first and second-level technical support and deliver exceptional customer service. This role involves troubleshooting, system configuration, and supporting enterprise IT environments for international clients.
Key Responsibilities:
- 1st and 2nd level troubleshoot with customers and provide support and solution via email, telephone, remote access, onsite and chat tools.
- Utilise IT support ticket system to manage/record the case.
- Communicate with support vendor until case closure.
- General IT administration and implementation on Windows server environment and MS365 portal.
- IT element configuration including day-to-day service delivery.
- PC, mobile phone and peripherals initial kitting.
- Software installation on PC and mobile phone.
- Proof of concept testing and acceptance testing.
- Support activities related to workflow automation and app development.
- Support pre-sales and post-sales activities related to helpdesk proposal.
- Understand and detailed planning and designing for enterprise IT environment.
- Project and service delivery schedule management.
- Attend the meeting with the customer and develop good relationship with the customer.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Temporary or long-term customer support at their office, if required.
- Occasional international travel may be required.
- Participation in early shift coverage and support outside of normal hours when required.
- Adhoc tasks assigned by line manager.
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Requirements:
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- Strong knowledge of Windows OS, Windows Server, MS Office
- Experience with PC hardware, servers, mobile devices
- Familiarity with Microsoft Power Platform, SDP, and automation tools. MS PL-400 certification is preferred.
- Basic knowledge and experience in cloud service such as AWS and Azure is advantageous
- Familiarity with cloud services and network devices (preferred)
- Relevant certifications (ITIL, PC/server/network)
- Business-level English and Japanese
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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