This role is based across our Potters Bar and Barking offices on a hybrid basis. You'll need a UK driving licence and access to a vehicle to travel between the two sites when required.

ABOUT YOU

You'll do well here if you recognise yourself in this:

• You're hungry to grow and you take personal responsibility for your work and your development.
• You're comfortable with complexity and you'd rather solve a hard technical problem than avoid it.
• You work well across disciplines — you know good delivery depends on civil, power and digital teams pulling in the same direction.
• You use sound judgment under pressure and you're straight with people about risk and programme.
• You're professional and approachable with users, and you take ownership of the issues you pick up until they're resolved.
• You can prioritise and adapt at pace in a fast-moving, ticket-driven environment, and you're a collaborative team player.

EXPERIENCE

Essential

• Some experience in an IT support or helpdesk role, or a strong foundation from relevant training/qualifications if you're newer to the field
• Good technical understanding across desktop, network, and systems support
• Strong problem-solving skills and close attention to detail
• Good communication skills with a customer-centric mindset

Desirable

• Familiarity with incident management systems and awareness of ITIL practices

REQUIREMENTS & QUALIFICATIONS

Essential

• Full UK driving licence and access to a vehicle, for travel between our Potters Bar and Barking offices

Desirable

• Relevant IT qualifications (e.g. CompTIA, Microsoft, Cisco) — beneficial but not essential

If you meet most but not all of the above, we'd still like to hear from you. We'll look at what you've delivered and what you're capable of, not just the list.

ENGINEERED TO BELONG

At JSM Group, we're not just shaping the future of utilities, we're raising the bar for what a great place to work looks like.

Our values aren't words on a wall. They drive every decision we make and every project we take on, pushing us to go further, do better, and leave a real mark on the industry.

We want people who are hungry to grow, ready to take on complex challenges, and excited to work alongside clients and partners who are changing the landscape of the utility sector across the UK, Europe and beyond.

In return, we give you the room to develop fast, the work to stretch you, and the platform to build a career that actually means something — and here's what that looks like in practice:

WHAT WE OFFER

In addition to an industry competitive salary, we offer:

• Car allowance, where applicable
• Performance-linked bonus, where applicable
• Pension — 4% employer matched
• 28 days annual leave plus bank holidays
• Health cash plan (BUPA) — cashback on dental, optical and physiotherapy
• Healthcare plan (Benenden Health) — faster medical advice, private diagnostics and treatment alongside the NHS
• Employee assistance programme
• Electric car scheme — lease a fully maintained EV through salary sacrifice
• Funded training and development through our Training Centre and Competency Cloud, professional membership and a clear route to chartership or higher authorisation
• Hybrid working
• Exclusive discounts

DIVERSITY, INCLUSION & EQUAL OPPORTUNITIES

JSM Group is an equal opportunities employer. We're building teams that reflect the communities and clients we work for, and we believe better engineering comes from bringing different experience into the same room.

We're committed to making our recruitment process accessible. If you need an adjustment at any stage — to the application, the interview format or the assessment — tell us and we'll sort it. Every application is assessed on skills, experience and potential.