Mitie Cleaning & Hygiene Services
Helpdesk Operative
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We are looking for a Helpdesk Operator to join our team.
You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees, and log information onto a database.
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Key Responsibilities:
- Deliver high levels of service.
- Remain professional.
- Ensure Mitie's policies, processes, and procedures are followed.
- Manage the flow of requests received.
- Ensure a continuous and efficient service.
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Role Details:
- Answering all calls and emails to the helpdesk efficiently.
- Meeting the needs of customers.
- Making full use of the available information and equipment.
- Ensuring timely input and output of all associated help desk data.
- Live monitoring of performance against SLAs.
- Working under pressure to meet challenging deadlines.
- Effectively managing workloads.
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Requirements:
- Strong standard of both literacy and numeracy.
- Confident knowledge of Microsoft Office.
- Excellent written and verbal communication and negotiation skills.
- Good planning and organizational skills.
- Ability to maintain confidentiality across the site while respecting the needs of all stakeholders.
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Our Market-Leading Benefits:
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to our flexible lifestyle benefits platform, Choices:
- Purchase up to five extra days’ holiday each year.
- Buy critical illness insurance.
- Seek dental treatment.
- Purchase technology products at an affordable cost.
- Many other choices available.
- Access to high street discounts through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions.
- Save-as-you-earn scheme.
- Mitie Matching Share Plan (free shares in Mitie could be awarded).
Recognition and Career Progression:
- Award of Mitie Stars for recognition of hard work.
- Cash prizes up for grabs each month.
- Chance to scoop a top prize of £10,000 at the end of the year.
- Diverse variety of training and development avenues via a wide selection of learning resources.
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Inclusivity in Recruitment:
- Committed to ensuring our recruitment process is inclusive and accessible to all.
- If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email Shradha Singh at shradha.singh@mitie.com.
About Mitie:
- Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.
- The UK’s leading facilities management and professional services company.
- Clients range from household names in banking, critical government sites, hospitals, and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
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